Call Center/Medical Scheduler

OrthoLA; Thibodaux (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(K) with company match

PTO

Job summary

OrthoLA in Thibodaux, LA seeks an energetic, patient-focused Scheduler to manage appointments, referrals, and data entry in the EMR. You will be the first point of contact for patients, handling calls with courtesy while maintaining accuracy and confidentiality.

Requirements include a high school diploma, 2+ years in a medical office, and 1+ year scheduling experience, plus HIPAA knowledge and strong organizational skills.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience working in a medical office.
• At least 1 year of scheduling experience in a medical office.

Responsibilities

• Schedule appointments in electronic management software.
• Schedule patient referrals in a timely manner.
• Enter patient information into Electronic Medical Record.
• Answer multiline phone system in a courteous manner.
• Verify patient insurance benefits.
• Maintain referral source appointments with feedback communication.

Skills

Customer service

Communication

HIPAA knowledge

Organizational skills

Medical terminology

Phone etiquette

Typing

Education

High school diploma or equivalent

2+ years medical office experience

1 year scheduling experience

Tools

EMR software

Job description

Job Summary

Dynamic physician practice looking for an energetic, charismatic, customer service focused individual to schedule appointments and play a vital role in patient care interaction. This individual is the primary point of contact for patients and must be able to multi-task while maintaining a positive attitude.

Duties/Responsibilities

• Schedule appointments in electronic management software.
• Schedule patient referrals in a timely manner.
• Enter patient information into Electronic Medical Record.
• Answer multiline phone system in a courteous manner.
• Verify patient insurance benefits.
• Maintain referral source appointments with feedback communication.

Required Skills/Abilities

• Strong customer service skills with a focus on patient satisfaction.
• Excellent communication and interpersonal skills.
• Medical insurance knowledge preferred.
• Strong organizational and multitasking skills with a commitment for success.
• Knowledgeable of medical terminology and general medical practice operations.
• Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
• Basic office skills such as typing and operating phones.

Education and Experience

• High school diploma or equivalent.
• At least 2 years of experience working in a medical office required.
• At least 1 year of scheduling experience in a medical office desired.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Benefits

• Health, dental, vision, disability, and life insurance, 401(K) with company match, PTO, paid holidays, employee perks.

This is an in-person position located in Thibodaux, LA. This is a full-time, non-exempt position. Schedule is Monday-Friday.

OrthoLA is an equal opportunity employer.