Scheduler, Physician Appointments

Orthopedic ONE; Westerville (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Orthopedic ONE is seeking an administrative professional to support patients, providers, and staff. The role focuses on scheduling, referral processing, and accurate EMR data entry to maintain patient records and communication with outside offices.

The ideal candidate will have strong customer service skills, experience with medical office workflows, and the ability to handle multiple tasks in a fast-paced environment at Orthopedic ONE's location.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience required and computer skills are required.
• Medical office experience including use of EMR system is preferred.

Responsibilities

• Answers calls from busy scheduling queue to schedule patient appointments.
• Uses physician protocols, insurance participation information, and patient preference to determine scheduling approach.
• Calls patients to reschedule appointments as assigned.
• Ensures correct patient identification and communicates professionally with physician offices.
• Performs data entry in EMR to maintain patient demographics and referrals.
• Handles other scheduling tasks and processes mail and faxes as assigned.
• Assists with referrals processing within 24 hours and documents scheduling attempts.
• Exhibits initiative to take on new tasks and looks for process improvements.
• Supports teamwork by covering workloads and sharing knowledge with colleagues.

Skills

Customer service

Data entry

Education

High School Diploma or equivalent

Tools

EMR system

Job description

POSITION SUMMARY

Responsible for performing a variety of administrative duties in support of Orthopedic One patients, providers, and staff.

RESPONSIBILITIES AND ACCOUNTABILITIES

Scheduling Phones:

• Answers calls from busy scheduling queue to schedule patient appointments.
• Uses physician protocols, insurance participation information, and patient preference to determine most appropriate approach to schedule patients
• Calls patients to reschedule appointments as assigned.
• Takes necessary steps to ensure correct patient identification.
• Communicates professionally with physician offices. Provides appropriate notices for same/next day add-ons and cancellations.
• Collects information and accurately performs data entry in EMR to create or maintain patient demographic information, referral source, transition of care, referring provider and other information as required.
• Attends to other scheduling tasks including: Scheduling patients for approved injections; Retrieving voicemails and making return calls; Other scheduling tasks as assigned
• Process outgoing mail as well as incoming and outgoing fax communications.
• Completes other duties as assigned by the Supervisor.

Processing Referrals:

• Process incoming referrals following department policies and procedures, within 24 hours of receipt
• Accurately documents all scheduling attempts and reports results to supervisor
• Communicate timely to referring provider office efforts to schedule referred patients

Initiative:

• Seeks out assignments, added duties, or opportunities to learn when assigned work is complete, as patient census or workload permits, or to otherwise fill down time productively.
• Proposes new ideas, makes suggestions, and seeks opportunities to improve processes or workflow through appropriate channels.
• Attempts to problem solve when assigned work is disrupted, equipment is down, etc. before involving supervisor.

TEAMWORK

• Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
• Works cooperatively and refrains from participating in negative conversations.
• Shares knowledge and insights with co-workers in a constructive manner.
• Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
• Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.

POLICIES AND PROCEDURES

Policies and Procedures

• Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

QUALIFICATIONS

Education, Experience, Certification and Licensure Requirements:

• High School Diploma or equivalent required. Previous customer service experience required and computer skills are required; medical office experience including use of EMR system is preferred.

Location: Orthopedic One

• Patient Access - Orange Schedule: Regular Full Time, Day Shift