Customer Service (Renovations)

Chadwell Supply; Tampa (FL); Hybrid; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive hourly wage of $18.00

Medical, dental, vision, and life insurance

401K

104 hours paid time off accrual

Employee discount program

Long-term career opportunities

Job summary

A leading supplier in the renovation sector in Tampa, FL is seeking a Customer Service (Renovations) representative. The ideal candidate will manage incoming inquiries, maintain documentation accuracy, and collaborate with a self-managed team. This is an entry-level, full-time position offering a competitive hourly wage and various benefits including insurance and paid time off.

Qualifications

• Good interpersonal skills to communicate effectively with vendors, managers, and coworkers.
• Strong process analysis and improvement skills.
• Ability to work in a self-managed team environment.

Responsibilities

• Field incoming renovation-related inquiries via telephone, emails, website, and fax.
• Maintain accurate documentation of Quotes and Orders.
• Meet acceptable turnaround times for Quotes, Returns, and Orders.
• Review and process Return Authorizations (RGA) promptly.
• Monitor Renovation queues.
• Provide web support for renovations.

Skills

Interpersonal skills

Communication skills

Process analysis

Teamwork

Proficiency in Microsoft Outlook

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Job description

Customer Service (Renovations) – Chadwell Supply

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Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category.

Benefits

• Competitive Hourly Wage of $18.00/ hour!
• Full Time: Monday-Friday, 9 am - 6 pm.
• Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!
• We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, paid holidays off, and more!
• Employee Discount Program!
• Long-term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 branches across the Country.
• Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025!

Overview

The Renovation Coordinator is responsible for fielding all incoming requests to the Department and distributing if necessary. Monitor REN Queues and process Quotes, Orders, and Returns in a timely manner to ensure delivery within the expected time frame.

How you will make an Impact

• Be responsible for fielding all incoming renovation-related inquiries via telephone, emails, website, and fax.
• Maintain accurate documentation of Quotes and Orders.
• Meet acceptable turnaround times, as required for Quotes, Returns, and Orders.
• Review and process Return Authorizations (RGA) promptly.
• Monitor Renovation queues.
• Provide web support for renovations.

What you will need

• Have good interpersonal skills and be able to effectively communicate with vendors, managers, and coworkers.
• Be proficient in Microsoft Outlook, Word, and Excel.
• Have strong process analysis and improvement skills.
• Be able to work in a self-managed team environment. This includes cooperatively scheduling work, meetings, and team task assignments.

Seniority level

Entry level

Employment type

Full-time

Job function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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