Call Center Representative

One Call Solutions; San Juan (PR); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Free accommodation

Daily meals

FlexTime

Company events

Opportunities for promotion

Paid training

Job summary

One Call Solutions, located in San Juan, Puerto Rico, is looking for a candidate for a medical reimbursement role. This position does not require prior experience and offers a supportive, on-site work environment with free accommodation and meals.

Responsibilities include providing exceptional customer service, assisting clients with inquiries, and documenting interactions. Strong communication, problem-solving skills, and a high school diploma are required. Enjoy work-life balance with flexible hours and opportunities for professional development.

Qualifications

• Fresh Graduate or 0–2 years of experience.
• Must be proactive in resolving customer issues.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by addressing inquiries.
• Communicate clearly and professionally with customers.
• Assist customers with product-related questions.
• Document customer interactions accurately.
• Collaborate with team members to enhance service.

Skills

Customer service orientation

English proficiency

Problem-solving skills

Communication skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

On-site - San Juan No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training

Work-Life Balance

Flexible Hours

Company Overview

One Call Solutions is a leading in-house provider of comprehensive business solutions. We are dedicated to creating a supportive and thriving work environment for our employees by offering a unique "stay-in" arrangement. Our model is designed to eliminate the logistical and financial burdens associated with daily commuting and living expenses, allowing our team members to focus entirely on their professional growth and success.

At One Call Solutions, we believe that an employee's well-being is paramount. That's why we provide free, on-site accommodation and daily complimentary meals for all our staff. This is not a work-from-home setup; instead, it’s a dynamic, collaborative on-site community where you live and work alongside your colleagues.

There are no collection fees or hidden charges for these benefits—they are an integral part of our commitment to our team.

• By removing the stress of rent, utilities, and daily food costs, we empower our employees to save more, enhance their skills, and enjoy a balanced lifestyle. Our "stay-in" model fosters a strong sense of camaraderie and teamwork, making One Call Solutions more than just a workplace—it's a supportive community dedicated to excellence.
• Provide exceptional customer service by addressing customer inquiries efficiently and effectively.
• Communicate clearly and professionally with customers via phone, email, or chat.
• Assist customers with product-related questions and resolve issues to ensure customer satisfaction.
• Document customer interactions and feedback accurately in the company's system.
• Collaborate with team members to improve processes and enhance the customer service experience.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: Fresh Graduate or 0–2 years of experience.
• Skills and Competencies: Strong customer service orientation.
• Skills and Competencies: Proficiency in English, both written and spoken.
• Skills and Competencies: Excellent problem-solving skills.
• Qualities and Traits: Strong communication and interpersonal skills.
• Working Conditions: Must be willing to work in a fast-paced environment.

Location: Batasan Hills, Quezon City

• Company Christmas gift
• Company events
• FlexTime
• Opportunities for promotion
• Paid training

Work Location: In person - Stay in