Online Customer Service Representative

SmartLine Human Resource Services Inc; San Juan (PR); On-site; USD 30,000 - 40,000; Full time

Job summary

A human resource services company in San Juan, Puerto Rico, is looking for customer service representatives. The role involves responding to inquiries via email and chat, assisting with product information, and providing troubleshooting support. No prior experience is necessary, as training will be provided. Ideal candidates should have a high school diploma, strong customer service skills, and a team-player mentality. This full-time position offers flexible scheduling, including weekends and holidays.

Qualifications

• High School Diploma or equivalent required.
• No prior experience necessary; training will be provided.
• Strong customer service abilities and excellent interpersonal skills.

Responsibilities

• Respond to customer inquiries via email and chat.
• Assist with product information and order processing.
• Maintain a positive attitude and provide excellent customer service.
• Document customer interactions and feedback for quality assurance.
• Collaborate with team members to enhance service processes.
• Work flexible hours including weekends and holidays.

Skills

Customer service abilities

Team player mentality

Excellent interpersonal skills

Strong work ethic

Communication skills

Problem-solving abilities

Patience

Friendly demeanor

Education

High School Diploma or equivalent

Job description

On-site - San Juan No Exp Required High/Senior High School Full-time

Responsibilities

• Respond to customer inquiries via email and chat.
• Assist with product information, order processing, and troubleshooting.
• Maintain a positive attitude and provide excellent customer service.
• Document customer interactions and feedback for quality assurance.
• Collaborate with team members to enhance service processes.
• Work flexible hours including weekends and holidays.

Qualifications

• Educational Qualifications: High School Diploma or equivalent required.
• Experience Level: No prior experience necessary; training will be provided.
• Skills and Competencies: Strong customer service abilities, team player mentality, excellent interpersonal skills, and a strong work ethic.
• Working Conditions: Remote work environment with flexible scheduling.
• Qualities and Traits: Strong communication skills, patience, problem-solving abilities, and a friendly demeanor.