Call Center Representative

TEKsystems; San Antonio (TX); Remote; Full time

Job summary

A leading company is seeking a Call Center Representative to enhance viewer satisfaction by providing technical support and product recommendations. This entry-level position requires excellent communication skills and a commitment to customer service. The role is fully remote, offering a pay rate of $17.75/hour with various benefits. Applicants should be adaptable and willing to work year-round, including holidays.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

HSA

Transportation assistance

Employee assistance

Paid time off

Qualifications

• At least one year of customer service experience.
• Familiarity with streaming services and devices.

Responsibilities

• Assist viewers via phone and chat regarding account management.
• Make product recommendations during viewer interactions.
• Perform other duties as assigned.

Skills

Customer service

Call center experience

Communication skills

Typing skills

Navigation skills

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Google Docs

Outlook

Chrome

Job description

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Description

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will be at the forefront of viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be crucial as you address viewer needs, recommend suitable products, and embrace new challenges. Understanding network functionality and familiarity with streaming devices will help you provide support to our viewers, resolve technical queries, and ensure a seamless streaming experience. This role offers an opportunity to showcase your commitment to superior customer service, driving viewer satisfaction and loyalty. The position involves supporting multiple products, systems, and regions, requiring adaptability, cross-functional skills, and a global mindset. Disney Streaming values diversity and encourages applicants from all backgrounds to apply.

Responsibilities

1. Provide assistance to viewers via phone and/or chat regarding account management, billing, content questions, and navigation of our site and applications.
2. Make Disney Streaming product recommendations during viewer interactions.
3. Perform other duties as assigned.

Skills

• Customer service, Call center experience
• Proficiency with Outlook, Chrome

Additional Skills & Qualifications

• High school diploma or GED; at least one year of customer service experience
• Proficiency in Windows OS, Microsoft Office, Google Docs
• Strong communication skills, both written and verbal
• Excellent typing, phone, and navigation skills
• Good comprehension and documentation skills
• Familiarity with streaming services and devices
• Positive attitude, adaptability, professionalism, time management, accountability
• Willingness to work 365 days/year including holidays with 24-hour support
• Dependable transportation

Experience Level

Entry Level

Pay and Benefits

The pay range is $17.75/hour. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, employee assistance, and paid time off. Eligibility depends on employment classification and tenure.

Workplace Type

Fully remote

Application Deadline

May 20, 2025

About TEKsystems

TEKsystems is a leading provider of business and technology services, supporting global clients and driving business transformation through strategy, design, and operations. We are committed to diversity and inclusion, employing over 80,000 professionals worldwide. Learn more at TEKsystems.com.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industries: IT Services and Consulting

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