Call Center Representative

TEKsystems; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Viewer Experience Advocate, where you'll enhance viewer interactions and support their streaming needs. This entry-level role offers a dynamic environment, focusing on customer service and technical expertise. You'll assist viewers with account management and product recommendations while ensuring a seamless streaming experience. Embrace the opportunity to work remotely and contribute to a diverse team committed to excellence. If you're adaptable and passionate about customer satisfaction, this position is perfect for you.

Benefits

Health coverage

401(k)

Insurance

Disability

HSA

Transportation

Paid leave

Qualifications

• Requires at least one year of customer service experience.
• High school diploma or GED is mandatory.

Responsibilities

• Assist viewers with account management and billing via phone and chat.
• Recommend Disney Streaming products during interactions.

Skills

Customer service and call center experience

Proficiency in Windows OS

Microsoft Office

Google Docs

Strong communication skills

Typing skills

Familiarity with digital streaming devices

Positive attitude

Adaptability

Effective time management

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Google Docs

Job description

Description

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. In this role, you will be at the forefront of viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be crucial as you address viewer needs, recommend suitable products, and embrace new challenges.

Your understanding of network functionality and familiarity with streaming devices will be instrumental in providing support to viewers, resolving technical queries, and ensuring a seamless streaming experience.

This position offers the chance to demonstrate your commitment to customer service, driving viewer satisfaction and loyalty. It requires supporting multiple products, systems, and regions, valuing adaptability, cross-functional skills, and a global mindset. Disney Streaming is committed to diversity and inclusion, encouraging applicants from all backgrounds to apply.

Responsibilities

• Assist viewers via phone and chat with account management, billing, content questions, and basic navigation.
• Recommend Disney Streaming products during interactions.
• Perform other duties as assigned.

Skills

• Customer service and call center experience
• Proficiency in Windows OS, Microsoft Office, and Google Docs
• Strong communication, typing, and navigation skills
• Familiarity with digital streaming devices
• Positive attitude, adaptability, and professionalism
• Effective time management and accountability

Qualifications

• High school diploma or GED and at least one year of customer service experience

Additional Information

• Entry level position with a pay rate of $17.75/hr
• Remote work, supporting 365 days including holidays
• Benefits may include health coverage, 401(k), insurance, disability, HSA, transportation, and paid leave
• Application deadline: May 16, 2025

We are an equal opportunity employer, welcoming applications from all backgrounds.