Call Center Representative

Penske Automotive; Roswell (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Career development and training

Job summary

United BMW, a Penske Automotive Group dealership, is seeking motivated individuals for our Business Development Center to connect customers with the sales team and arrange valuable sales appointments in a call center environment.

The role emphasizes exceptional customer service, teamwork, and strong communication within a fast-paced setting, supported by MS Office, CRM systems, and lead-management tools. Training and career growth opportunities are provided.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

Responsibilities

• Assist customers in the car-buying journey by generating appointments and coordinating follow-ups.
• Connect customers with the sales team and arrange valuable sales appointments in a call center environment.
• Maintain accurate customer files and track interest using CRM and lead management tools.

Skills

Customer service

Communication

Team player

Organizational skills

Time management

Tools

MS Office

CRM

Job description

United BMW, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Call Center Representative, you will promptly, professionally and courteously help connect customers with our sales team and arrange for valuable sales appointments in a call center environment.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal and organizational skills.

• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey, from generating appointments to conducting follow-up surveys.

• Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.

• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 37900

Position Code: 712802

Type: Full-time

Dealership: United BMW

Location Address: 11458 Alpharetta Highway

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.