Call Center Representative

pagemployeejobboard; Roswell (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health care (medical, dental, vision)

401k with company match

Training and career growth

Job summary

Penske Automotive Group's United BMW dealership in Roswell, GA seeks a dedicated Call Center Representative to connect customers with the sales team and schedule appointments in a professional call center setting.

The role emphasizes excellent communication, reliability, and a team-driven attitude, with opportunities for growth within a Fortune 500 automotive group and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of related experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Help connect customers with our sales team and arrange valuable sales appointments in a call center environment.
• Respond promptly, professionally, and courteously to customer inquiries.
• Support a fast-paced, results-driven call center setting.

Skills

Excellent communication

Problem solving

Data organization

Team player

Customer focus

Fast-paced work ethic

Education

High school diploma or equivalent

Associate's degree preferred

Tools

MS Office Suite

CRM

Lead management tools

Job description

United BMW, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Call Center Representative, you will promptly, professionally and courteously help connect customers with our sales team and arrange for valuable sales appointments in a call center environment.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey, from generating appointments to conducting follow-up surveys.
• Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.
• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position may involve long periods of sitting
This position involves repetitive motion
This position requires the ability to climb stairs and may be required to stoop and kneel infrequently
This position requires the ability to hear and talk
This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time

Position Type/Expected Hours of Work

Works evening, weekend, and holiday work hours as required

Required Education and Experience

High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.