Call Center Representative

University of California, Riverside; Riverside (CA); On-site; USD 52,993 - 75,105; Full time

Job summary

The University of California, Riverside is seeking a Call Center Representative for its Patient Access Center. This remote/hybrid position involves providing exceptional customer service by answering calls, scheduling appointments, and verifying patient eligibility.

The ideal candidate will have strong communication skills and a focus on ensuring a positive patient experience. The salary range for this position is $52,993 - $75,105, commensurate with experience and qualifications.

Qualifications

• Demonstrated customer service skills with a focus on positive patient experiences.
• Ability to efficiently manage a high volume of calls.
• Experience with electronic medical records preferred.

Responsibilities

• Provide telephone assistance to patients and customers.
• Verify patient eligibility and insurance information.
• Schedule and manage patient appointments.

Skills

Customer service

Telephone assistance

Insurance verification

Appointment scheduling

Education

High school diploma or equivalent

Job description

Overview

Job ID 37625057

Category Healthcare

Organization UCR Health

Department UCRH Patient Access Center

Location Remote/Hybrid

Salary $52,993 - $75,105

Date Posted June 23, 2026

Application Deadline Open Until Filled

Schedule 8AM - 5PM

Full/Part Time Full-time(100%)

Level of Supervision Supervision

Personnel Program Code Professional & Support Staff

Other Information Qualifies for Employee Referral Bonus: No
UC Internal Job: No

Position Information

Working in the patient access center, performs tasks to contribute to the efficient day to day operations and a positive patient experience. This position will primarily be the voice heard when customers and patients call UCR Health. Under the general supervision of the supervisor, performs a full range of call center duties. Duties can include prompt and courteous telephone assistance to callers, answer, screen a high volume of incoming calls, verify financial and geographic eligibility, schedule/cancel patient appointments according to their insurance and assigned provider, schedule/reschedule/cancel patient appointment at the request of the patient, provider or clinic needs, take and send messages/routing to the correct department pools, verify and update patient demographics. Checks appointment availability across clinic sites and schedules patients accordingly and assists with appointment cancellations. Pre-registers callers and patients in the electronic medical record system and determines if the caller/patient qualifies after checking insurance eligibility. Screen patients for demographic accuracy and update demographics, verify insurance and update insurance data upon receiving calls for eligibility. Perform other duties as assigned by supervisor. This position may be assigned to work remotely and at various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays.

The full salary range for the Call Center Representative is $25.38 - $35.97 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.