Call Center Representative

University of California - Riverside; Riverside (CA); On-site; USD 34,963 - 49,552; Full time

Job summary

The University of California - Riverside is hiring a Call Center Representative to enhance the patient access experience. This role involves answering and screening calls, scheduling appointments, and verifying insurance eligibility.

This position offers flexible work arrangements, potentially remote, and requires various shifts, including evenings and weekends. The salary is competitive, ranging from $25.38 to $35.97 per hour.

Qualifications

• Ability to provide courteous telephone assistance.
• Experience with scheduling and verifying appointments.
• Familiarity with electronic medical record systems.

Responsibilities

• Answer and screen a high volume of incoming calls.
• Verify financial and geographic eligibility.
• Schedule, cancel, and reschedule patient appointments.

Skills

Telephone assistance

Insurance verification

Scheduling appointments

Customer service

Data entry

Job description

Working in the patient access center, performs tasks to contribute to efficient day‑to‑day operations and a positive patient experience. This position will primarily be the voice heard when customers and patients call UCR Health. Under the general supervision of the supervisor, performs a full range of call center duties.

• Provide prompt and courteous telephone assistance to callers.
• Answer and screen a high volume of incoming calls.
• Verify financial and geographic eligibility.
• Schedule, cancel, reschedule patient appointments according to insurance and assigned provider.
• Take and send messages or routing to the correct department pools.
• Verify and update patient demographics.
• Check appointment availability across clinic sites and schedule patients accordingly, assisted with appointment cancellations.
• Pre‑register callers and patients in the electronic medical record system and determine if the caller/patient qualifies after checking insurance eligibility.
• Screen patients for demographic accuracy, verify insurance, and update insurance data upon receiving calls for eligibility.

Work may be remote or at various UCR Health clinic locations. The position may require different shifts, including evenings, weekends, and holidays.

Salary: The full salary range for the Call Center Representative is $25.38 - $35.97 per hour.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.