Call Center Representative

Talentify; Pomona (CA); On-site; USD 23,000 - 29,000; Full time

Job summary

Talentify in Pomona, CA is seeking a Call Center Representative to assist homeowners, lenders, and third parties with property tax inquiries. You will respond professionally, provide accurate information, and initiate necessary follow-up research.

The role emphasizes handling a high volume of inbound calls, maintaining SLA targets, and relaying status to supervisors as needed.

Qualifications

• Handles high volume inbound calls from homeowners, lenders, and third parties.
• Provides accurate, timely responses to property tax inquiries.
• Maintains SLA targets and communicates status to supervisors.

Responsibilities

• Handle high volume of inbound routine calls from homeowners, lenders, and third parties.
• Provide responsive assistance for tax inquiries at first resolution.
• Initiate task research for tax liens, delinquent taxes, and proof of payment.
• Communicate status of assignments to Lead or Supervisor.

Skills

Communication

Call center

Customer service

Job description

The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.

Inbound Calls

• Processes a high volume of incoming routine calls.
• Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution.
• Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns.
• Communicates status of assignments to the Lead or Supervisor.

Tax Research

• Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
• Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.
• Calls back homeowner as necessary, once research is complete.

Teamwork

• Ensures customer SLA's are maintained.

This position will perform other duties as assigned based on the needs of the department.

SALARY RANGE: $17.07 - $21.34

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.