Call Center Rep

Padmore Global Connections LLC; Indianapolis (IN); On-site; USD 28,000 - 33,000; Part time

Job summary

Padmore Global Connections LLC seeks an Onsite IN-DOR-Tax Call Center Rep for a contract assignment in Indianapolis, IN. The role involves handling tax inquiries, providing customer service by phone and written correspondence, and applying training to resolve issues in a fast-paced environment.

The position offers a maximum pay rate of $23.95 per hour, with duties covering tax procedures, payments, and confidentiality. Onsite work at the DOR location is required.

Qualifications

• Provide best-in-class customer service by phone and in written correspondence.
• Learn tax procedures and apply training knowledge.
• Respond to a variety of tax inquiries and maintain confidentiality.

Responsibilities

• Provide technical and procedural assistance to taxpayers and representatives.
• Review accounts and properly apply payments to taxpayer accounts.
• Conduct extensive research to resolve complex issues related to payments and/or returns.
• Review and close files paid in full, dismissed, or discharged.
• Assist with evidence collection and prepare documents for court-related proceedings.

Skills

Customer service

Phone support

Written communication

Problem solving

Data entry

Tools

DOR software

Job description

Job Title: IN-DOR-Tax Call Center Rep. (798916)

Max Pay Rate: $23.95

Work Arrangement: Onsite

Worksite: DOR
100 N. Senate Ave., 2nd floor (West elevators)
Indianapolis, IN

Agency Interview Type: No Interview Required

Engagement Type: Contract

Short Description:

IN-DOR-Call Center Rep.

Complete Description:

Call Center Job Description.

Responsibilities include:

• Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
• Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
• Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
• Respond to a variety of tax inquiries.
• Access data utilizing basic computer skills.
• Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
• Comply with all ethical and confidentiality requirements.

Tax analyst Job Description:

Responsibilities include:

The essential functions of this role are:

• Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
• Review accounts and properly apply payments to taxpayer accounts as needed.
• Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR's software and database applications for unpaid/unfiled tax liabilities.
• Review and close files paid in full, dismissed, or discharged.
• Create billings/liabilities in DOR's software and database applications according to court orders. abates penalties and interest accordingly.
• Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
• Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department's records.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.