Call Center Representative

tango; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a Call Center Representative to join their team in Phoenix. This entry-level position involves answering calls, providing customer service, and maintaining accurate records. Ideal candidates will have strong communication skills and a customer service orientation, with the opportunity to work in a fast-paced environment.

Qualifications

• Minimum 1 year of inbound/outbound call center or medical office experience preferred.
• Ability to manage high call volumes in a fast-paced environment.
• Willing to work weekends and holidays.

Responsibilities

• Handle customer calls, providing accurate and satisfactory answers to queries.
• Assist the administrative team with processing faxes or emails and data entry.
• Comply with company, state, and federal healthcare guidelines.

Skills

Customer service orientation

Professional communication skills

Ability to multitask

Detail-oriented

Active listening skills

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

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Brief Description

The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, healthcare agencies, and tango. This role involves providing excellent customer service and detailed information. The CCR will establish accurate records in compliance with applicable laws, regulations, and company policies.

Office Location

7600 North 16th Street, Suite 140, Phoenix, AZ 85020 (Remote)

Responsibilities and Duties

• Develop and maintain knowledge of current products and services offered by the company.
• Handle customer calls, providing accurate and satisfactory answers to queries and concerns.
• Answer busy phone lines, identify calls to be transferred, and forward voicemails to the appropriate department.
• Assist the administrative team with processing faxes or emails and data entry into our in-house software.
• Communicate professionally with different departments to assist patients and healthcare providers with referrals.
• Ensure even distribution of work within the department.
• Comply with company, state, and federal healthcare guidelines.
• De-escalate situations involving dissatisfied customers, offering support and assistance.
• Follow up with patients to obtain additional information and notify them of outcomes.
• Evaluate caller needs and provide resolutions, tracking, and follow-up as necessary.
• Perform additional duties as assigned by the supervisor.
• Meet department performance standards.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED; some college preferred.
• Basic computer skills, including Microsoft Word, Excel, and typing.
• Minimum 1 year of inbound/outbound call center or medical office experience preferred.
• Professional communication skills and a positive image.
• Ability to follow issues through to resolution.
• Healthcare background is a plus but not required.
• Ability to manage high call volumes in a fast-paced environment.
• Customer service orientation with strong communication skills.
• Self-directed, flexible, cooperative, and able to work with minimal supervision.
• Detail-oriented with good organizational skills.
• Willing to work weekends and holidays.
• Secure home work environment with high-speed internet.

Personal Attributes

• Ability to multitask and remain calm under pressure.
• Excellent customer service skills with a friendly attitude.
• Maintain confidentiality and HIPAA compliance.
• Strong organizational and active listening skills.
• Effective written and oral communication skills.

tango is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitals and Health Care