Remote Call Center Representative Job Openings (Full-Time)

Lensa; Kneeland (CA); Remote; USD 30,000 - 45,000; Full time

Job summary

Lensa is seeking a Remote Call Center Representative to support customer inquiries and technical issues from home. This full-time role offers flexible schedules and a competitive compensation package, including health benefits and paid time off. Ideal candidates are motivated and possess strong communication and problem-solving skills.

Benefits

Paid Time Off and holidays

Health coverage (medical, dental, vision)

Retirement savings options

Paid training

Casual dress code

Qualifications

• Must be 18 years or older.
• Excellent written and oral communication skills.
• Ability to troubleshoot and follow up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems and technology for account management.
• Ensure first call resolution through problem-solving.

Skills

Organizational skills

Communication skills

Problem-solving skills

Customer service orientation

Multi-tasking abilities

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

Remote Call Center Representative Job Openings (Full-Time)

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Position Overview

Sydney Call Centre, a MCI company, is looking for Saskatchewan-based work-from-home customer service, help desk, technical support, and sales representatives to support remote work demand. In these roles, you will handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers with adding or removing products and services. Full-time positions are available with flexible schedules, including day, night, and weekend shifts.

The positions offer a competitive base pay, schedule, level, plus benefits such as paid vacation and variable bonuses and incentives. To get started, complete an online application and have an informal interview with a talent acquisition specialist. Equipment will be provided if needed, requiring only a home broadband connection.

Position Responsibilities

WHAT DOES A CALL CENTRE REPRESENTATIVE DO?

Develop your abilities and grow with our team by interacting with customers across the country, making outbound calls.

Call Centre Representatives Are Responsible For The Following Tasks:

• Listen to customers, understand their needs, and resolve issues
• Utilize systems and technology for account management
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Escalate customer dissatisfaction appropriately to management
• Ensure first call resolution through problem-solving and effective call handling

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

MCI provides world-class training for all new employees. We encourage positive, driven, and confident applicants to apply. Ideal candidates are motivated, energetic, and dedicated.

Qualifications:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Basic understanding of Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow up on customer issues
• Conflict resolution, problem-solving, and negotiation skills
• Customer service-oriented (empathetic, responsive, patient)
• Multi-tasking and self-management abilities
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal skills and relationship-building abilities

Compensation and Benefits

At MCI, your efforts are recognized and rewarded. Our packages are competitive and designed to support your growth. Starting pay depends on experience, with benefits and incentives including:

• Paid Time Off and holidays
• Contests with cash bonuses and prizes
• Health coverage (medical, dental, vision) after 30-90 days
• Retirement savings options
• Disability and life insurance
• Opportunities for advancement
• Paid training
• Engaging work environment
• Casual dress code

We tailor benefits to fit diverse team needs across locations, emphasizing effort, growth, and value.

If you're ready to join a company that values your contributions, apply today!

Physical Requirements

This role involves a largely sedentary environment, requiring long periods of sitting/standing, using computers and office equipment. Occasional movement and exertion up to 40 pounds may be necessary.

Conditions of Employment

• Must be authorized to work in the job's country

• Willingness to undergo background/security checks and drug screening (where applicable)

Reasonable Accommodation

MCI complies with the ADA, providing accommodations upon request unless undue hardship occurs. Contact Human Resources for assistance.

Equal Opportunity Employer

MCI values diversity and promotes a discrimination-free workplace. We consider all qualified applicants regardless of protected characteristics and do not tolerate harassment or discrimination.

About MCI

MCI provides industry-leading solutions for customer experience and digital transformation, including BPO, IT services, and more. Recognized for rapid growth, MCI employs over 10,000 professionals across multiple locations, serving diverse clients with innovative solutions.