Work From Home Call Center Representative

Lensa; Village of East Syracuse (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Work From Home Call Center Representative to manage incoming and outbound calls while providing customer support. This entry-level position offers training and the opportunity to develop skills in a healthcare environment. Ideal candidates will have a high school diploma and strong communication abilities.

Qualifications

• Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.
• Must be available and on time for scheduled work shifts.

Responsibilities

• Help Desk phone coverage for incoming and outbound calls.
• Provide Help Desk resolution of customer service issues.
• Assist with on-site client orientation and health fairs.

Skills

Exceptional phone and listening skills

Exceptional written and verbal communication skills

PC skills including Microsoft Office

Education

High School Diploma or GED

Job description

Work From Home Call Center Representative

Work From Home Call Center Representative

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, KPH Healthcare Services, Inc., is seeking professionals. Apply via Lensa today!

Overview

Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.

Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.

Responsibilities

Job Duties:

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
• Understand, master and gain efficiency in systems leveraged by the Help Desk.
• Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
• Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
• Assist with on-site client orientation, health fairs and business conferences as needed.
• Assist with on-site resolution of customer service issues to clients as needed.
• Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned
  
  

Qualifications

Attendance Requirements:

• Must be available, and on time for scheduled work shifts.
  
  

Educational Requirements

• Preferred: High School Diploma or GED, or equivalent experience
  
  

Experience

• Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.
  
  

Special Conditions Of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific positio
  
  

Required Training

• HIPAA Privacy Course
• HIPAA Security Course
  
  

Job Skill Requirements

• Exceptional phone and listening skills.
• Exceptional written and verbal communication skills
• Preferred PC skills including Microsoft Office
  
  

Compensation

$15.00-15.58 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/13972/work-from-home-call-center-representative/job?mode=apply&apply=yes&in_iframe=1&hashed=-336031866)

Job Locations US-NY-East Syracuse, NY

Posted Date 2 days ago (5/14/2025 10:58 AM)

Requisition ID 2025-13972

# of Openings 10

Category Customer Service/Support

Location : Location US-NY-East Syracuse, NY

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Call Center Representative jobs in East Syracuse, NY.

Call-Center Member Service Representative (Remote - Must Reside In Syracuse/CNY Region)

Bilingual Call Center Rep (Relationship Coordinator) - Man/Can

Administrative Assistant II - Casualty Underwriting

Executive Assistant to Chief Operating Officer

New York, United States $110,000.00-$125,000.00 21 hours ago

Program Assistant (Remote in Albany, NY)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.