Call Center Representative

TeamHealth; Knoxville (TN); Remote; USD 10,000 - 60,000; Part time

Job summary

Join a leading healthcare organization as a Call Center Representative. In this part-time remote role, you'll provide essential support by triaging calls and coordinating communication between hospitals and providers. Ideal candidates will have office experience in a medical setting and strong interpersonal skills.

Qualifications

• Approximately one year of office experience in a medical setting.
• Knowledge of medical terminology preferred.
• Ability to handle stress and conflict effectively.

Responsibilities

• Acts as liaison between hospital staff, nurses, pharmacies, patients, and providers.
• Responsible for triaging inbound calls for multiple facilities.
• Accurately document and enter call details into appropriate databases.

Skills

Communication

Interpersonal skills

Attention to detail

Decision-making

Job description

Join to apply for the Call Center Representative role at TeamHealth.

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External Job Description and Responsibilities

TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization, is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees, and we want you to join us.

THIS IS A PT REMOTE POSITION

SHIFT: Friday, Saturday, and Sunday 5:00am-1:30pm PST / 8:00am-4:30pm EST

TRAINING: Monday-Friday between 8am-2pm PST/11am-5pm EST

Job Description Overview

Under direct supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The coordinator facilitates communication between hospitals and providers by triaging and directing calls accordingly.

Essential Duties and Responsibilities

• Acts as liaison between hospital staff, nurses, pharmacies, patients, and providers.
• Responsible for triaging inbound calls for multiple facilities.
• Manage and maintain daily provider schedules for each facility.
• Relay schedule changes and process updates to staff and management.
• Update provider contact information as needed.
• Accurately document and enter call details into appropriate databases.
• Perform other duties as assigned by management.

Requirements

Qualifications / Experience:

• Approximately one year of office experience in a medical setting.
• Knowledge of medical terminology preferred.
• Excellent communication and interpersonal skills.
• Good judgment and decision-making skills.
• Ability to handle stress and conflict effectively.
• Ability to work independently with minimal supervision.
• Strong attention to detail and teamwork skills.

Supervisory Responsibilities: None

Location: Remote

Working Level: Part-Time

Job Category: Admin-Clerical, Customer Service, Healthcare

LinkedIn: No

Career Builder: Yes

ID: 51783BR

Seniority Level

• Entry level

Employment Type

• Part-time

Job Function

• Other

Industries

• Hospitals and Healthcare