Call Center Representative

Bath Planet; Oakland (CA); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Bath Planet in Oakland, CA is hiring a part-time Call Center Representative to handle inbound and outbound calls, schedule appointments, and deliver excellent customer service. This role supports our home remodeling team and requires a friendly, professional demeanor to assist homeowners effectively.

Available weekday evening shifts (5:00 PM–8:00 PM) and weekend shifts (Saturday & Sunday, 9:00 AM–5:30 PM). In-office position with strong emphasis on reliable attendance and positive attitude.

Qualifications

• Previous call center experience required.
• Strong communication and active listening skills.
• Professional and confident phone presence.
• Positive, energetic, and outgoing personality.
• Comfortable working in a fast-paced environment.
• Basic computer proficiency and ability to multitask.
• Self-motivated and dependable.
• Patience, empathy, and strong customer service skills.
• Reliable transportation.
• Punctual and dependable attendance.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Follow up with homeowners who have expressed interest in remodeling services.
• Schedule appointments and consultations for our sales team.
• Maintain accurate customer records and notes.
• Deliver exceptional customer service on every interaction.
• Represent our company with professionalism and enthusiasm.

Skills

Call center experience

Communication skills

Active listening

Job description

Call Center Representative
(Part-Time & Weekend Opportunities)

Oakland, CA (Near Alameda, CA)

Now Hiring! Additional Evening & Weekend Shifts Available

We're expanding our team and have 2 new weekday evening openings (5:00 PM - 8:00 PM) and full-time weekend opportunities (Saturday & Sunday, 9:00 AM - 5:30 PM).

If you're energetic, professional, and enjoy talking with people, this is your opportunity to join a fast-growing home remodeling company where your efforts directly contribute to our success.

Why Join Us?

At our company, we're passionate about helping homeowners improve their homes while creating an exciting and rewarding workplace for our team. If you have call center experience, a positive attitude, and enjoy helping people, we'd love to meet you.

Position Details

Position: Call Center Representative

Location: In-Office, Oakland, CA (Near Alameda)

Available Schedules:

• Weekday Evening Shifts: Monday-Friday, 5:00 PM - 8:00 PM
• Weekend Shifts: Saturday & Sunday, 9:00 AM - 5:30 PM

What You'll Do

• Handle a high volume of inbound and outbound calls
• Follow up with homeowners who have expressed interest in remodeling services
• Schedule appointments and consultations for our sales team
• Maintain accurate customer records and notes
• Deliver exceptional customer service on every interaction
• Represent our company with professionalism and enthusiasm

What We're Looking For

• Previous call center experience required
• Strong communication and active listening skills
• Professional and confident phone presence
• Positive, energetic, and outgoing personality
• Comfortable working in a fast-paced environment
• Basic computer proficiency and ability to multitask
• Self-motivated and dependable
• Patience, empathy, and strong customer service skills
• Reliable transportation
• Punctual and dependable attendance

The Ideal Candidate

You enjoy connecting with people, can build rapport quickly, and have a personality where your smile can truly be heard through the phone.

Ready to Join a Winning Team?

This is an excellent opportunity to grow with an established remodeling company that values hard work, professionalism, and a positive attitude.

Apply today and become part of a team that makes a difference in homeowners' lives every day!