Evening & Weekend Call Center Rep (Oakland)

Bath Planet; Oakland (CA); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Bath Planet in Oakland, CA is hiring a part-time Call Center Representative to handle inbound and outbound calls, schedule appointments, and deliver excellent customer service. This role supports our home remodeling team and requires a friendly, professional demeanor to assist homeowners effectively.

Available weekday evening shifts (5:00 PM–8:00 PM) and weekend shifts (Saturday & Sunday, 9:00 AM–5:30 PM). In-office position with strong emphasis on reliable attendance and positive attitude.

Qualifications

• Previous call center experience required.
• Strong communication and active listening skills.
• Professional and confident phone presence.
• Positive, energetic, and outgoing personality.
• Comfortable working in a fast-paced environment.
• Basic computer proficiency and ability to multitask.
• Self-motivated and dependable.
• Patience, empathy, and strong customer service skills.
• Reliable transportation.
• Punctual and dependable attendance.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Follow up with homeowners who have expressed interest in remodeling services.
• Schedule appointments and consultations for our sales team.
• Maintain accurate customer records and notes.
• Deliver exceptional customer service on every interaction.
• Represent our company with professionalism and enthusiasm.

Skills

Call center experience

Communication skills

Active listening

Job description

Bath Planet in Oakland, CA is hiring a part-time Call Center Representative to handle inbound and outbound calls, schedule appointments, and deliver excellent customer service. This role supports our home remodeling team and requires a friendly, professional demeanor to assist homeowners effectively.

Available weekday evening shifts (5:00 PM–8:00 PM) and weekend shifts (Saturday & Sunday, 9:00 AM–5:30 PM). In-office position with strong emphasis on reliable attendance and positive attitude.