Call Center Representative

Arkansas Dermatology; North Little Rock (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

Arkansas Dermatology in North Little Rock, AR seeks a friendly Phone Rep to support patient intake and clinic operations. Responsibilities include greeting patients, scheduling referrals, and maintaining EMR records with a patient-first focus.

You will handle phone communications, coordinate appointments, protect confidentiality, and assist the team in delivering compassionate care in a fast-paced dermatology clinic atmosphere.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service abilities.
• Good time management and organizational skills.
• Proven problem-solving abilities in a fast-paced environment.
• Ability to multitask and maintain composure under pressure.
• Familiarity with basic computer software and EMR systems.
• Strong organizational skills and attention to detail.
• Knowledge of HIPAA privacy rules and compliance.

Responsibilities

• Greets patients and visitors by phone and in person.
• Schedules referrals and communicates with referring offices.
• Maintains a positive, caring, and professional demeanor.
• Schedules appointments by phone or fax to optimize provider time and treatment room use.
• Protects patient privacy and confidentiality of information.
• Scans patient information into the EMR system.
• Collects demographic and insurance information to update medical records.
• Interacts with patients and staff to promote clinic values and teamwork.

Skills

Written & Verbal Skills

Customer Service

Time Management

Problem Solving

Multitasking Under Pressure

Computer Skills

Organization

HIPAA Compliance

Job description

Dermatology Clinic seeking a friendly employee to join our team.

The Phone Rep is responsible for performing a variety of general administrative support duties associated with the patient intake process and performing routine duties within the clinic. This position is located in North Little Rock, AR.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive:

• Welcomes patients and visitors by greeting patients and visitors on the telephone.


• Scheduling referrals and communicating with the referring office.


• Has a contagious and positive work ethic, inspires others, and exhibits genuine, caring and friendly behavior.


• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments by telephone or fax.


• Protects patients’ rights by maintaining the confidentiality of personal and financial information.


• Scanning patient information into the EMR system.


• Gather necessary demographic and insurance information from the patient to create and/or update the patient's medical record.


• Interact with patients and staff in a professional manner that promotes the values of our clinic and promotes teamwork.

Skills And Qualifications

• Excellent written and verbal skills.


• Great Customer Service.


• Time Management.


• Problem solving.


• Ability to multi-task and work well under pressure.


• Knowledge of basic computer software, and the ability to learn electronic medical records.


• Organization.


• HIPAA compliance.