Call Center Representative

Arkansas Dermatology; Fairman (AR); On-site; USD 18,000 - 23,000; Full time

Job summary

Arkansas Dermatology in North Little Rock, AR is seeking a friendly Phone Representative to join our team. The role focuses on patient intake, scheduling referrals, and providing general administrative support to keep the clinic running smoothly.

Responsibilities include greeting patients, answering calls, collecting demographics and insurance details, maintaining confidentiality, and using EMR systems with accuracy. A positive, team-oriented attitude and excellent communication are essential.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Ability to manage time effectively and multi-task.
• Problem solving in a fast-paced clinic environment.
• Familiarity with basic computer software and EMR systems.
• Commitment to HIPAA compliance and patient confidentiality.

Responsibilities

• Greet patients and visitors, answer calls, and schedule appointments.
• Coordinate referrals and communicate with referring offices.
• Optimize appointment flow and clinic efficiency.
• Maintain patient confidentiality and accurate records.
• Gather demographics and insurance information for medical records.
• Work professionally to promote the clinic's values and teamwork.

Skills

Written communication

Verbal communication

Customer service

Time management

Problem solving

Multi-tasking

Electronic medical records

Organization

HIPAA compliance

Tools

EMR software

Job description

Dermatology Clinic seeking a friendly employee to join our team. The Phone Rep is responsible for performing a variety of general administrative support duties associated with the patient intake process and performing routine duties within the clinic. This position is located in North Little Rock, AR.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive:

• Welcomes patients and visitors by greeting patients and visitors on the telephone.
• Scheduling referrals and communicating with the referring office.
• Has a contagious and positive work ethic, inspires others, and exhibits genuine, caring and friendly behavior.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments by telephone or fax.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Gather necessary demographic and insurance information from the patient to create and/or update the patient's medical record.
• Interact with patients and staff in a professional manner that promotes the values of our clinic and promotes teamwork.

Skills and Qualifications:

• Excellent written and verbal skills.
• Great Customer Service.
• Time Management.
• Problem solving.
• Ability to multi-task and work well under pressure.
• Knowledge of basic computer software, and the ability to learn electronic medical records.
• Organization.
• HIPAA compliance.