Call Center Representative

Merixcen; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Full-time employment

Career growth opportunities

Supportive team environment

Mentorship and ongoing development

Job summary

Merixcen in New York, NY seeks a motivated Call Center Representative to handle inbound customer interactions, answer questions, and help ensure a professional, positive experience.

You will support customers using clear communication, learn our computer-based systems, and collaborate with teammates. This full-time role offers paid training, growth opportunities, and a supportive team.

Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening.
• Professional and customer-focused attitude.
• Good problem-solving abilities.
• Comfortable learning new computer-based systems.
• Reliable attendance and strong work ethic.
• Ability to work effectively in a team environment.
• English/Spanish bilingual skills are a plus.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Listen carefully to customer questions and concerns.
• Provide accurate information regarding available services and customer inquiries.
• Assist customers with routine issues and requests.
• Identify appropriate solutions and take the necessary steps to resolve customer concerns.
• Meet established customer service and quality expectations.
• Work collaboratively with team members and supervisors.

Skills

Verbal communication

Active listening

Customer service orientation

Teamwork

Problem solving

Learning new computer systems

Attendance reliability

Bilingual EN/ES (nice to have)

Education

High school diploma or equivalent

Tools

CRM software

Job description

Position Overview

We are looking for a motivated and professional Call Center Representative to join our New York team. The representative will handle inbound customer interactions, answer questions, assist with service-related concerns, and help ensure every customer receives a professional and positive experience.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner
• Listen carefully to customer questions and concerns
• Provide accurate information regarding available services and customer inquiries
• Assist customers with routine issues and requests
• Identify appropriate solutions and take the necessary steps to resolve customer concerns
• Meet established customer service and quality expectations
• Work collaboratively with team members and supervisors

Qualifications

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Professional and customer-focused attitude
• Good problem-solving abilities
• Comfortable learning new computer-based systems
• Reliable attendance and strong work ethic
• Ability to work effectively in a team environment
• English/Spanish bilingual skills are a plus

What We Offer

• Competitive hourly pay
• Paid training
• Full-time employment
• Career growth opportunities
• Supportive team environment
• Mentorship and ongoing development