Customer Service Representative

Merixcen; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Full-time employment

Opportunities for growth

Mentorship and development

Job summary

Merixcen is seeking a friendly, reliable Customer Service Representative to join our New York team. You will assist customers with questions, provide information, and resolve service-related concerns in a professional and timely manner.

In this full-time role, you will handle inquiries, maintain records, and adhere to quality standards while working with a supportive team. A paid training program and opportunities for growth are available to develop your customer service career.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Professional and dependable attitude.
• Comfortable learning new computer-based systems.
• Ability to work effectively in a team environment.

Responsibilities

• Assist customers with questions and general service inquiries
• Handle customer interactions professionally and courteously
• Listen carefully to customer concerns and identify appropriate solutions
• Provide accurate information based on established company guidelines
• Maintain accurate records of customer interactions
• Follow established customer service procedures and quality standards
• Maintain a positive and professional attitude throughout each interaction
• Meet established customer service and performance expectations

Skills

Verbal & written communication

Listening & problem-solving

Professional & dependable

Comfort with computer-based systems

Team-oriented

Education

High school diploma or equivalent

Job description

About The Position

Merixcen is seeking a friendly, reliable, and customer-focused Customer Service Representative to join our New York team. This position supports customers by providing helpful information, answering questions, and assisting with service-related concerns in a professional and timely manner.

Responsibilities

• Assist customers with questions and general service inquiries
• Handle customer interactions professionally and courteously
• Listen carefully to customer concerns and identify appropriate solutions
• Provide accurate information based on established company guidelines
• Maintain accurate records of customer interactions
• Follow established customer service procedures and quality standards
• Maintain a positive and professional attitude throughout each interaction
• Meet established customer service and performance expectations

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent listening and problem-solving abilities
• Professional and dependable attitude
• Comfortable learning new computer-based systems
• Ability to work effectively in a team environment

What We Offer

• Competitive hourly pay
• Paid training
• Full-time employment
• Opportunities for professional growth
• Supportive team environment
• Employee development and mentorship
• Opportunities to advance into additional customer service and team leadership responsibilities