Call Center Representative

Pride Health; New York (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Pride Health in New York, NY is seeking a customer support specialist to answer questions, resolve complaints, and provide technical assistance, ensuring high customer satisfaction through clear communication.

The role requires bilingual capabilities for the facility, strong verbal and written communication, active listening, and proficient phone and computer skills to handle inquiries and deliver effective solutions.

Qualifications

• Two years of experience required.
• Must be bilingual for the facility.
• Strong verbal and written communication is essential.
• Active listening to understand caller concerns.
• Effective problem-solving to resolve issues.

Responsibilities

• Answer questions, resolve complaints, and provide technical support to ensure customer satisfaction.
• Handle other assignments as necessary.
• Demonstrate extensive phone experience and computer literacy.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Phone expertise

Bilingual

Job description

Qualifications

• Two (2) years of experience and Bilingual (facility specific).
• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
• Active listening providing full attention to callers to understand their concerns and needs.
• Effective problem-solving to analyze a situation, identify core issue and find effective solution.

Job Responsibilities

• Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
• Other assignment as necessary.
• Extensive phone experience and computer literate.

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.