Bilingual Call Center Specialist – Tech Support & Solutions

Pride Health; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job description

Qualifications

• Two (2) years of experience and Bilingual (facility specific).
• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
• Active listening providing full attention to callers to understand their concerns and needs.
• Effective problem-solving to analyze a situation, identify core issue and find effective solution.

Job Responsibilities

• Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
• Other assignment as necessary.
• Extensive phone experience and computer literate.

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.