Collector

Talentify; Munster (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Wellness program

HSA

Retirement savings plan

Life insurance

Disability income protection

Employee Assistance Program (EAP)

Fitness center discount

Tuition assistance and career dev.

Paid Time Off (PTO)

Reward and recognition programs

Job summary

Powers Health is seeking a Patient Financial Services Self-Pay Collector in Indiana to resolve discharged self-pay balances and maximize cash flow for the hospital. The role includes contacting patients, offering payment plans, and verifying Medicaid eligibility to ensure accurate billing.

The ideal candidate will have call center experience, strong communication skills, and proficiency with Word, Outlook and Excel, with Spanish language ability preferred.

Qualifications

• High school diploma or GED required.
• Call center and cash collections experience required.
• Experience in a hospital/medical business office preferred.
• Knowledge of insurance benefits and COB/Medicaid programs preferred.
• Basic knowledge of medical terminology and billing practices.
• Excellent communication skills when dealing with patients, public, co-workers, and professional offices.
• Spanish language ability desired.
• Proficient with PC applications including Word, Outlook and Excel.

Responsibilities

• Resolve discharged self-pay account receivables to maximize hospital cash flow.
• Contact patients to resolve balances and offer payment plans.
• Verify Medicaid eligibility and update billing with insurance information.
• Assist with Help Loan Program and Helping Hand options as appropriate.

Skills

Call center experience

Communication skills

Analytical skills

Typing 35 wpm

10-key calculator

Excel skills

Independent work

Multitasking

Spanish desired

Education

High School Diploma

Tools

MS Word

Outlook

Excel

Job description

Job Description:

The Patient Financial Services Self-Pay Collector resolves all discharged self-pay account receivables; Maximizes the Hospitals’ cash flow and minimizes the Hospitals’ bad debt expenses. Contacts patients to resolve balances. Offers payment plan if not able to pay in full; offers other options such as Help Loan Program and Helping Hand. Adds insurance information and sets for billing; Verifies if patient is eligible for Medicaid.

Required Skills & Qualifications:

• Minimum of High School diploma/GED required.
• Call center, telephone work experience and cash collections experience required.
• Experience in a hospital/medical business office preferred.
• Knowledge of insurance benefits and coordination of benefits and Indiana Medicaid programs preferred.
• Basic knowledge of medical terminology and billing practices.
• Excellent communication skills when dealing with patients, public, co-workers, and professional offices.
• Ability to communicate in Spanish desired.
• Extensive experience and knowledge of PC applications, including Microsoft Word, Outlook and Excel.
• Must be proficient with a 10 key calculator and perform mathematical calculations.
• Accurate typing skills of 35 wpm.
• High-level problem-solving and analytical skills.
• Ability to work independently and multi-task while working in a collaborative, team environment with a positive attitude. Detailed oriented.
• Must be able to work in fast-paced environment and work under deadlines.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Powers Health.