Call Center Representative

Ontario Trillium Foundation; Metairie (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ontario Trillium Foundation in Metairie, LA is seeking a patient-focused Call Center Associate to handle high-volume calls, assist with scheduling, verify insurance, and guide patients through their care journey with clear, empathetic communication.

The role emphasizes dependability, strong customer service, attention to detail, and the ability to stay organized under pressure in a fast-paced healthcare environment.

Qualifications

• Dependable and compassionate demeanor.
• Ability to thrive in a busy environment, communicate clearly and empathetically, and remain organized under pressure.
• Strong attention to detail and multitasking ability.
• Professional demeanor and strong customer service skills.

Responsibilities

• Handle a large volume of incoming and outgoing calls in a fast-paced healthcare call center.
• Assist with appointment scheduling.
• Verify insurance information and benefits as part of the call center workflow.
• Support patients throughout their care journey with clear, empathetic communication.

Skills

Dependable

Compassionate

Clear communication

Empathy

Organization

Attention to detail

Multitasking

Customer service

Job description

Responsibilities

• Handle a large volume of incoming and outgoing calls in a fast-paced healthcare call center.


• Assist with appointment scheduling.


• Verify insurance information and benefits as part of the call center workflow.


• Support patients throughout their care journey with clear, empathetic communication.

Qualifications

• Dependable and compassionate demeanor.


• Ability to thrive in a busy environment, communicate clearly and empathetically, and remain organized under pressure.


• Strong attention to detail and multitasking ability.


• Professional demeanor and strong customer service skills.