Member Service Representative

New Orleans Firemen's Federal Credit Union; Slidell (LA); On-site; USD 21,697 - 27,703; Full time

Benefits offered by this job

Excellent benefits

Job summary

A local credit union in Slidell is looking for a Member Service Representative to join their team. This role involves acting as a liaison between members and the Credit Union, providing account information, opening new accounts, and handling daily needs professionally. Qualifications include a high school diploma, excellent communication skills, and dependability. The position offers competitive pay ranging from $15.75/hr to $20.11/hr, along with excellent benefits.

Qualifications

• High school graduate or equivalent is required.
• Excellent communication and interpersonal skills are essential.
• Exceptional organizational and adaptability skills are necessary.
• Professional appearance and attitude expected.
• Dependability and reliability are critical.
• Ability to operate related computer applications and business equipment.
• Basic understanding of Credit Union operations is a plus.

Responsibilities

• Serve as a liaison between members and the Credit Union.
• Provide account information and open new accounts.
• Handle members’ daily Credit Union needs professionally.
• Provide transaction services to members and guest members.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Adaptability

Professional appearance

Dependability

Computer applications

Knowledge of Credit Union operations

Education

High school graduate or equivalent

Job description

The New Orleans Firemen's FCU is searching for a Member Service Representative to join our dynamic Slidell team. Our MSRs serve as a liaison between the members and the Credit Union. They perform a variety of services including, but not limited to, providing account information, opening new accounts, and professionally handling members’ daily Credit Union needs. They also provide a variety of transaction services to members and limited transactions to guest members from other credit unions in a courteous, prompt, and accurate manner.

Critical Knowledge, Skills and Education Requirements:

• High school graduate or equivalent
• Excellent communication and interpersonal skills
• Exceptional organizational skills
• Ability to adapt to a changing environment
• Professional appearance, dress and attitude
• Must be dependable and reliable
• Ability to operate related computer applications and business equipment
• Basic understanding of Credit Union operations, and knowledge of teller policies and procedures is a plus

Excellent benefits and a tiered salary range of $15.75/hr.-$20.11/hr.

The New Orleans Firemen's Federal Credit Union is an equal opportunity employer. We are dedicated to a policy of nondiscrimination in employment on any basis including race, color, age, sex, religion, disability, or national origin. Consistent with the Americans Disabilities Act, applicants may request accommodations needed to participate in the application process.