Call Center Representative

Progressive Insurance; Maryland; Remote; Full time

Job summary

Progressive Insurance is seeking dedicated Customer Service Representatives to join their remote call center team. Successful candidates will assist customers with insurance inquiries, managing multiple systems under a fast-paced environment. A minimum of two years of relevant experience or post-secondary education is required, along with empathy for client needs. Comprehensive paid training will be provided.

Benefits

401(k) with company match

Medical, dental & vision coverage

Wellness & mental health programs

Paid time off including volunteer time

Career development & tuition assistance

Qualifications

• Experience in customer service field (2 years) required.
• Opportunity to gain Property & Casualty license during training.
• Must be fluent in English; Spanish proficiency is a plus.

Responsibilities

• Support customer inquiries and insurance policy needs.
• Handle inbound sales - discuss Progressive products.
• Care for customers in accidents by demonstrating empathy.

Skills

Customer service

Multitasking

Empathy

Education

Minimum two years relevant work experience

Minimum two years post-secondary education

Property & Casualty license

Job description

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Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job Opportunities

• Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
• Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
  
  

Must-have Qualifications

• A minimum of two years relevant work experience.
• {OR} A minimum of two years post-secondary education
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
• Training starts: August and September 2025
  
  

Schedule: This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training.

Work From Home Office Requirements

• Designated workspace free from noise and other distractions
• High-speed internet at your expense unless otherwise required by law
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector
  
  

Compensation

• $21.00 or $22.00 per hour depending on the role you are selected for
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards
• Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
  
  

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
  
  

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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