Contact Center Customer Service Representative (Remote)

Freddie Mac; Covington (LA); Remote; Full time

Job summary

Freddie Mac is seeking a Client Support Representative for their Covington, Louisiana location. In this role, you will provide high-quality customer service through various communication channels and assist clients with banking inquiries. A supportive environment and opportunities for advancement await you, coupled with a flexible schedule.

Benefits

Flexible schedule

Opportunity for career advancement

Qualifications

• 1 year experience in a high client contact environment focused on customer resolution.
• Excellent oral and written communication skills.
• Ability to navigate computer systems effectively.

Responsibilities

• Provide Five Star service to clients through communication channels.
• Assist clients with Online and Mobile Banking inquiries.
• Complete financial transactions and research banking inquiries.

Skills

Communication

Time Management

Client Support

Education

High school diploma or GED

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Starting pay of $15.50/hr + incentives
- Opportunity for career advancement within the organization
- Supportive work environment that emphasizes client satisfaction
- Flexible schedule with Monday-Friday hours and occasional Saturday shifts
- Chance to utilize and enhance digital servicing tools in a client-focused role
- No supervisory responsibilities, allowing for a focus on client service

What to Expect (Job Responsibilities):
- Provide Five Star service to clients through various communication channels including email, chat, phone, and social media
- Assist clients with Online Banking, Mobile Banking, and e-pay inquiries and issues
- Handle disputes and support Debit and ATM transactions, including reporting lost or stolen cards
- Identify client financial needs and recommend appropriate financial services or products
- Complete financial transactions and research general banking inquiries as needed

What is Required (Qualifications):
- High school diploma or GED
- Minimum of 1 year experience in a high client contact environment focused on customer resolution
- Excellent oral and written communication skills
- Ability to navigate computer systems effectively for client support
- Attention to detail and strong time management skills

How to Stand Out (Preferred Qualifications):
- Previous experience in a Contact Center or Banking environment
- Familiarity with financial services and products
- Ability to work under stress and meet deadlines
- Willingness to travel if required for job functions

#Banking #CustomerService #ClientSupport #CareerOpportunity #FinancialServices

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