Call Center Representative

MOD Pizza; Fort Worth (TX); Remote; Full time

Job summary

MOD Pizza is seeking a Call Center Representative to engage with guests, resolve issues, and advocate for their needs. This full-time role involves relationship building and communication within a dynamic environment. Ideal candidates will have at least 2 years of customer service experience and strong communication skills.

Benefits

Paid Sick Time

Paid Vacation Grant

Pet Insurance

Discounted Gym Membership

Free Counseling Sessions

Medical, Dental and Vision Insurance

401(k) Retirement

Qualifications

• 2+ years of experience in direct customer service.
• Excellent written and telephone communication skills required.
• Demonstrated conflict management skills.

Responsibilities

• Build relationships with the guest; turn guests into advocates.
• Work cross-functionally to resolve guest issues.
• Communicate clearly and effectively both internally and externally.

Skills

Customer Service

Communication Skills

Conflict Management

Problem Solving

Flexibility

Job description

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Because at MOD we don’t just make pizzas. We make pizzas that make the world a better place – a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and werepizza powers possibility.

Compensation: $13.32 - $17.00

Actual salaries will be based on candidates qualifications, competencies, experience and geographic location..

Benefits:

• Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
• Paid vacation grant starting at 20 days per year, increasing to as much as 30 days
• Pet insurance
• Discounted gym membership
• Free counseling sessions
• Medical, dental and vision insurance
• 401(k) retirement

At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work for a restaurant company that is also a social movement.

Summary

The primary goal of the Call Center Representative is to engage and interact with MOD guests who have questions, concerns or issues that need resolution. You will be an internal advocate for guest issues, evangelizing the voice of the guest across the organization so the company can adapt to better serve guests over long-term. This position can be remote. This role will report to the Manager of Guest Services.

Schedule:

This is a full time role, 1pm-9pm Pacific and include both Saturday and Sunday. Your week week will be Friday - Tuesday, having Wednesday & Thursday off creating a 40 hour week.

Key Responsibilities

• Build relationships with the guest; turn guests into advocates
• Work cross-functionally to resolve guest issues and respond to inquiries
• Communicate clearly and effectively both internally and externally
• Continually demonstrate a strong sense of ownership and guest advocacy
• Navigate multiple software applications and technologies
• Track guest concerns and issues to identify areas of opportunity

Basic Qualifications

• 2+ years of experience in direct customer service
• Excellent written and telephone communication skills required
• Demonstrated conflict management skills while maintaining a professional composure
• Able to work in a fast-paced environment and demonstrate a high sense of urgency
• Ability to work a flexible schedule as business needs ebb and flow
• An understanding and commitment to MOD’s values

Preferred Qualifications

• Experience within a restaurant or retail environment preferred

Physical Requirements

Office work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Communicate and exchange information with co-workers and other individuals in person and electronically.

At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is also a social movement.

This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact [e-mail]. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.