High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits

Total System Services; Jacksonville (FL); Remote; Full time

Job summary

A leading payment solutions technology company is seeking a High Volume Call Center Representative. This remote role offers competitive pay and comprehensive benefits, focusing on customer support in a dynamic environment. Ideal candidates will have call center experience and strong communication skills.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Paid time off

Retirement investment options

Opportunity for growth and development

Flexible work hours

Qualifications

• At least 6 months of high-volume call center experience within the last 2 years.
• Ability to navigate a computerized data entry system.
• Willingness to work on camera during work hours.

Responsibilities

• Respond to customer inquiries via telephone.
• Handle payment and account-related requests.
• Analyze customer service needs and escalate unresolved issues.

Skills

Communication skills

Problem-solving

Adaptability

Education

High School Diploma or Equivalent

Job description

High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits

Pay Competitive

Employment type Full-Time

Job Description

Req#: R0062995 Employer Industry: Payment Solutions Technology

Why consider this job opportunity:
- Salary up to $15 per hour
- Comprehensive benefits package including medical, dental, and vision care
- Paid time off and retirement investment options
- Opportunity for growth and development within a dynamic team
- Flexibility to work primarily remote, with occasional on-site requirements
- Supportive work environment focused on employee recognition and development

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Handle basic payment and account-related requests, including card activations and updates
- Maintain up-to-date knowledge of products and services for assigned clients
- Analyze customer service needs and escalate unresolved issues to appropriate departments
- Work flexible hours, including mornings, afternoons, nights, and weekends in a 24/7 call center

What is Required (Qualifications):
- High School Diploma or Equivalent
- At least 6 months of high-volume call center experience within the last 2 years
- Ability to navigate a computerized data entry system and utilize relevant applications
- Willingness to work on camera during work hours
- Ability to follow established procedures and detailed instructions

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing and customer service protocols
- Experience in a remote call center environment
- Strong problem-solving skills and ability to adapt to changing processes
- Excellent communication skills, both verbal and written
- Ability to work effectively under close supervision

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About the company

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

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