Call Center Representative

Amoskeag Health; Manchester (NH); Remote; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Remote work after training

Zusammenfassung

Amoskeag Health is seeking a dedicated Call Center Representative who thrives in a patient-centric environment, delivering friendly, professional service. You will be the first point of contact, answer and route calls, document notes, and assist patients to ensure smooth operations.

Fully remote after training, English fluency is required, with Spanish skills preferred. The role emphasizes compassionate communication, accuracy in scheduling through Athena EMR, and collaboration with clinical

Qualifikationen

• High school diploma or equivalent.
• Customer service experience in a related field; healthcare experience preferred.
• Excellent verbal and written communication skills.
• Fluency in English required; Spanish language skills are highly preferred.

Aufgaben

• Answer and route calls, document notes, schedule appointments.
• Assist patients and stakeholders to ensure smooth call center operations.
• Make reminder calls for missed appointments and related issues.
• Schedule patients in the EMR system Athena.
• Handle basic triage and communicate with clinical staff as needed.
• Attend call center meetings and read minutes if absent.

Kenntnisse

Customer service

Verbal communication

Written communication

Professional demeanor

English fluency

Spanish (preferred)

Ausbildung

High school diploma or equivalent

Tools

EMR Athena

Jobbeschreibung

Make a difference every day at Amoskeag Health, where we believe strong healthcare beings with strong human Connections!

~ Fully remote after training! ~

We are excited to be growing our team as we continue to expand services and support our growing patient population.

Who You Are:

Amoskeag Health is seeking a dedicated Call Center Representative who is organized, professional, and a welcoming individual who enjoys interacting with patients. You serve as a positive first point of contact and are comfortable answering and routing calls, documenting phone notes, scheduling appointments, and assisting patients and other Amoskeag Health stakeholders to ensure smooth and efficient call center operations.

What You'll Do:

• Receive and distribute messages taken by answering service from previous night. Assist clinical staff in retrieving messages and distribute accordingly.
• Answer all incoming calls, handle/route as appropriate or take messages and distribute in a timely manner.
• Responsible for making reminder phone calls for missed appointments and other appointment related issues.
• Schedule patients in computer using the Electronic Medical Record (EMR) system Athena.
• Handle basic triage.
• Make outbound calls/notifications of normal results.
• Attend Call Center meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation.
• Attend and participate in other Health Center meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation.
• Attend mandatory safety-related in-services as designated by Senior Management Team.
• Sensitivity to cultural diversity of population being served.
• Follow all Personnel Policies as described in Employee Orientation Handbook received at the time of employment.
• Other responsibilities as assigned by supervisor.

What You'll Bring:

• High school diploma or equivalent.
• Customer service experience in a related field; healthcare experience preferred.
• Excellent verbal and written communication skills.
• Ability to work effectively with the public and maintain a professional, courteous demeanor.
• Fluency in English (reading, writing, and comprehension) is required for patient safety; Spanish language skills are highly preferred.