Call Center Representative

Keyes Lexus; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Life Insurance

Vehicle Purchase Discounts

Job summary

Lithia & Driveway is seeking a Call Center Representative in the Los Angeles area to handle service-related calls and schedule appointments across Van Nuys, Oxnard, and Downtown LA markets. Join a growing service BDC team and support 12+ dealerships.

Paid training is provided. We offer comprehensive benefits and opportunities for career growth within the automotive industry.

Qualifications

• At least 1 year in call center and/or customer service.
• Experience assisting customers by phone, chat and email.
• Bilingual English/Spanish or English/Armenian preferred but not required.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Answer incoming customer calls and assist with service-related needs.
• Schedule and confirm service appointments across multiple dealership locations.
• Provide accurate information and resolve customer needs during the first call.
• Document customer conversations and appointment information in dealership systems.
• Follow up with customers regarding appointments and service-related requests.

Skills

Call center experience

Customer service

Multichannel support

Bilingual (preferred)

Job description

Dealership:L0373 Keyes LexusKeyes Service Center of Van NuysLocated at Keyes Lexus Van NuysHiring: Call Center RepresentativePay: Hourly base pay and performance bonuses and weekly/monthly incentive opportunities. We will discuss the hourly rate during the interview, and it depends on experience.Schedule: Full-Time | Available shifts: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, or 9:00 AM–6:00 PMWhy Join Our Team?Paid training to help you learn our processes.Opportunity to grow your career within the automotive industry.Be part of a growing Service BDC team supporting 12+ dealerships throughout the Van Nuys, Oxnard, and Downtown Los Angeles markets.No cold calling!What You'll DoAnswer incoming customer calls and assist with service-related needs.Schedule and confirm service appointments across multiple dealership locations.Provide customers with accurate information and work toward resolving their needs during the first call.Document customer conversations and appointment information in dealership systems.Follow up with customers regarding appointments and service-related requests.What You'll BringAt least 1 year of previous call center and/or customer service experience required.Experience assisting customers through phone, chat and email support with customers by phone, email, and text.Enter customer and appointment information while handling calls.Comfortable managing a high volume of customer interactions in a call center environment.We prefer bilingual English/Spanish or English/Armenian, but do not require it.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe California pay range for this position is $18.42-$22.00 hourly. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.