Call Center Representative

L0373 Keyes Lexus; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid training

Career growth

No cold calling

Competitive pay & benefits

Job summary

Keyes Lexus Van Nuys is seeking a Call Center Representative to join our Service Center team. This full-time position supports 12+ dealerships in the Van Nuys, Oxnard, and Downtown Los Angeles markets and offers paid training to learn our processes.

You will answer calls, schedule service, and document information, focusing on resolving customer needs during the first contact. We provide competitive pay and benefits, with opportunities to grow within the automotive service network.

Qualifications

• At least 1 year of previous call center and/or customer service experience required.
• Experience assisting customers through phone, chat and email support.
• Enter customer and appointment information while handling calls.
• Comfortable managing a high volume of customer interactions in a call center environment.

Responsibilities

• Answer incoming customer calls and assist with service-related needs.
• Schedule and confirm service appointments across multiple dealership locations.
• Provide customers with accurate information and work toward resolving their needs during the first call.
• Document customer conversations and appointment information in dealership systems.
• Follow up with customers regarding appointments and service-related requests.

Skills

Call center experience

Customer service experience

Phone support

Chat support

Email support

Job description

Dealership: L0373 Keyes Lexus Keyes Service Center of Van Nuys Located at Keyes Lexus Van Nuys Hiring: Call Center Representative Pay: Hourly base pay and performance bonuses and weekly/monthly incentive opportunities. We will discuss the hourly rate during the interview, and it depends on experience. Schedule: Full-Time | Available shifts: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, or 9:00 AM–6:00 PM

Why Join Our Team?

• Paid training to help you learn our processes.
• Opportunity to grow your career within the automotive industry.
• Be part of a growing Service BDC team supporting 12+ dealerships throughout the Van Nuys, Oxnard, and Downtown Los Angeles markets.
• No cold calling!

What You'll Do

• Answer incoming customer calls and assist with service-related needs.
• Schedule and confirm service appointments across multiple dealership locations.
• Provide customers with accurate information and work toward resolving their needs during the first call.
• Document customer conversations and appointment information in dealership systems.
• Follow up with customers regarding appointments and service-related requests.

What You'll Bring

• At least 1 year of previous call center and/or customer service experience required.
• Experience assisting customers through phone, chat and email support with customers by phone, email, and text.
• Enter customer and appointment information while handling calls.
• Comfortable managing a high volume of customer interactions in a call center environment.
• We prefer bilingual English/Spanish or English/Armenian, but do not require it.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The California pay range for this position is $18.42-$22.00 hourly. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!