Call Center Representative

Leaf Home; Kaukauna (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Industry-leading compensation

Medical benefits after 60 days

401(k) with employer match

Parental leave

Paid time off

Job summary

Leaf Home in Kaukauna, Wisconsin is seeking an outbound Appointment Setter to connect with potential customers, understand their product needs, and schedule in-home sales consultations. You will work from a steady call cadence, review customer information, and strive to secure appointments with professionalism.

The role requires strong verbal and written communication, multitasking, and the ability to work independently or on a team.

Qualifications

• High School Diploma or equivalent.
• Effective verbal and written communication.
• Multitasking: type while speaking to customers.
• Ability to work independently and in a team.
• Customer-oriented with problem-solving skills.
• Able to adapt to new situations quickly.
• Flexibility in a changing environment.
• Decisions made balancing guidelines and customer needs.
• Dependable and motivated.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Initiate outbound calls for customer leads from canvassing.
• Review customer information to confirm accuracy and schedule in-home consultations.
• Overcome objections to scheduling and pricing concerns.
• De-escalate calls and provide solutions for customer satisfaction.
• Exceed customer service expectations with a positive experience.
• Adhere to schedules and maintain service levels.
• Promote teamwork and reliability.
• Must hold a valid driver’s license.
• Perform other duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Multitasking

Independent work

Customer service

Adaptability

Flexibility

Decision making

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

About Leaf Home

At Leaf Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.

Why Leaf Home

• We Win – Being driven every day to win is who we are
• People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
• Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love
• Support – Inclusion, sustainability, and reliability surround everything we do
• Personal Growth – Dedicated to providing resources and encouragement for employee growth
• Mobility – Locations throughout the U.S. and Canada, with continued expansion

Position Summary

Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.

Essential Duties And Responsibilities

• Initiate outbound calls for customer leads generated from the canvassing team.
• Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation.
• Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
• De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
• Exceed customer service expectations by providing an outstanding experience to every potential customer
• Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
• Promote teamwork through consistency, reliability, and group cohesiveness
• Must hold a valid driver’s license.
• Performs other duties as assigned by supervisor.

Experience And Minimum Qualifications

• High School Diploma or equivalent.
• Must possess effective verbal and written communication skills and other web-based programs
• Must possess multi-tasking proficiency in ability to type while speaking to customers
• Ability to work independently as well as in a team environment
• Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
• Ability to adapt to new situations and learn quickly
• High level of flexibility in a constantly changing environment
• Ability to make decisions quickly by balancing company guidelines and customer needs
• High degree of dependability, motivation, and flexibility
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, Or Certifications

• Previous experience in a dynamic call center or customer service role
• Home Improvement knowledge and or experience

Travel Requirements

• No travel required.

Overtime/Additional Hours Requirements

• May be requested to work overtime on evenings and weekends dependent on business needs.

Physical Requirements

• Normal Office Environment
• Indoor work in a climate-controlled environment.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Are We Your Company

Focused On Growth Leaf Home Is Dominating The Home Improvement Industry As We Continue To Grow. We Work Hard And Play Harder. With Offices Across The U.S. And Canada, Our Diverse Team Spans Marketing, Sales, Installation, And Service. We Are Committed To Employee Growth Through

• Innovating, Always – Providing cutting-edge solutions for employees and customers
• Partnering with Our Customers – Building trusted relationships at the core of everything we do
• Empowering Employees – Creating opportunities for growth and success in a supportive environment
• Supporting Our Communities – Giving back to the places our customers and employees call home

What We Offer

• Industry-leading compensation package
• Competitive medical, dental, and vision benefits after 60 days
• Retirement savings plan with company match
• Paid parental leave and generous paid time off programs
• On-campus fitness programs and meal delivery services
• Comprehensive health, wellbeing, financial wellness, and childcare benefits
• Opportunities for growth and advancement

Additional Perks

• Employee assistance program with 24/7 legal, financial, and counseling support
• Employee discount marketplace with thousands of savings options
• Flexible Gym membership
• Employee resource groups, including VetConnect and the Women’s Committee

Awards and Recognition

Leaf Home Has Been Recognized As a Top Workplace By The Plain Dealer, Is a Multi-year Recipient Of Top Workplaces USA By Energage, And Is Great Place To Work® Certified™. Additional Recognitions Include

• Remodeling 550 list placements
• Qualified Remodeler Top 500 rankings
• Smart Culture Awards for employee-focused culture
• Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

For a full list of awards, visit www.leafhome.com/press/.

Diversity and Equal Opportunity

Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.