Call Center Rep - Event

LeafFilter Gutter Protection; Hudson (OH); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free Health, Dental, and Vision benefits

Weekly Performance Based Pay

Meal delivery discounts

Casual dress code

Paid training and advancement opportunities

Job summary

A leading home services company seeks a Call Center Representative in Hudson, OH. In this full-time, entry-level role, you'll engage with potential customers, handle inbound and outbound calls, and maximize lead conversion. The company offers a competitive pay range and free health benefits to employees. Applicants should have a high school diploma and good communication skills, thriving in a fast-paced environment, with opportunities for training and advancement.

Qualifications

• High School Diploma or equivalent required.
• Ability to learn sales systems and processes.
• Excellent verbal and written communication skills are required.

Responsibilities

• Maximize lead conversion from initial contact to set appointment.
• Initiate outbound calls for sales leads.
• Serve as initial point of contact for potential customers.

Skills

Excellent verbal and written communication skills

Active listening skills

Detail-oriented

Adaptability in a fast-paced environment

Proficiency in Microsoft Office Suite

Education

High School Diploma or equivalent

Job description

Join to apply for the Call Center Rep - Event role at LeafFilter Gutter Protection

LeafFilter Gutter Protection provided pay range: $15.00/hr - $17.00/hr

At Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award‑winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to find out why Leaf wants to be YOUR company.

What’s in it for you?

• No Cold Calling–All leads the customer has asked us to contact THEM!
• No Experience Necessary– desire to win every day is required!
• Weekly Performance Focused Pay– base hourly rate + unlimited incentive based on daily, weekly, monthly goals…top agents make $30+ per hour.
• Free Benefits– Health, Dental, and Vision are FREE for employees! Our company paid plans also offer low co‑pays and low deductible too! Gym reimbursement is also included!
• Meals– No such thing as a free lunch…almost…we provide fresh meal delivery at under $5 per meal
• Casual Dress– Be comfortable while taking with potential customers
• Training & Advancement– All of your training is paid and Growth equals more opportunity for all employees – our leadership team is developed from within!

Position Summary: Agents are responsible for speaking with potential customers regarding their product needs and scheduling the customer for a sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.

Essential Duties and Responsibilities:

• Focus efforts on maximizing lead conversion from initial contact to set appointment
• Use learnings from comprehensive training program to successfully set customer leads
• Initiate outbound calls for digital advertisement sales leads generated
• Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
• Serve as initial point of contact for potential customer via phone and email
• Review information provided by customer to confirm accuracy, determine availability for in‑home sales consultation
• Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
• Document and update customer interaction within customer relationship management (CRM) system
• Promote teamwork through consistency, reliability and group cohesiveness

Experience and Minimum Qualifications:

• High School Diploma or equivalent
• Ability to learn sales systems and processes for inside sales center
• Ability to juggle various work activities
• Ability to thrive in a fast‑paced, high‑energy, team‑oriented environment
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
• Detail‑oriented and can focus on the task at hand
• Excellent verbal and written communication skills are required for communicating with internal and external parties
• Holding oneself responsible and being self‑driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decision
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Our vision is to continue to be the leading innovator of direct‑to‑consumer home safety and improvement solutions. TNT – Today, Not Tomorrow. By being cognizant of the present, attacking problems, and presenting ground‑breaking solutions today, our team strives toward a better tomorrow.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Consumer Services

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