Customer Service Representative

LHH; Cherry Hill Township (NJ); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Commuter benefits

Paid leave

Job summary

LHH in Cherry Hill, NJ is hiring a Call Center Customer Care Specialist for a hybrid role. The temporary position handles broker and client inquiries, supports checking, debit, ACH, and bill payments, and uses standard call techniques to deliver quality service.

You will document interactions, maintain accuracy, participate in training, and work under supervision with a team-focused mindset while leveraging MS Office and collaboration tools like Microsoft Teams.

Qualifications

• 1–3 years of proven experience in call center customer service.
• Preferably within the financial services sector.
• Professional telephone etiquette and strong communication skills.
• Empathy and problem-solving skills to address client concerns.
• Familiarity with banking products and financial transactions.
• Ability to follow structured processes and work under supervision.
• Team-oriented mindset with collaboration.
• Proficiency in Microsoft Office (Excel, Word) and collaboration tools (Microsoft Teams).

Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions.
• Handle inquiries related to checking, debit cards, ACH, and bill payments.
• Deliver high-quality customer service using established call techniques.
• Ensure prompt, courteous, and accurate handling of all inquiries.
• Document client interactions and recommendations in compliance with company policies.
• Maintain high levels of accuracy and attention to detail.
• Participate in training and professional development sessions.

Skills

Professional telephone etiquette

Strong communication skills

Empathy and problem-solving skills

Familiarity with banking products and

Ability to follow structured processes

Team-oriented mindset

Microsoft Office and MS Teams

Job description

Job Title: Call Center Customer Care Specialist

Location: Hybrid

Pay Rate: $18.00 – $21.00/hr

Contract Duration: 6 Months

Overview

We are recruiting for openings for a temporary Call Center Customer Service role.

Required Experience

• 1–3 years of proven experience in call center customer service
• Preferably within the financial services sector

Core Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions
• Handle inquiries related to checking, debit cards, ACH, and bill payments
• Deliver high-quality customer service using established call techniques
• Ensure prompt, courteous, and accurate handling of all inquiries
• Document client interactions and recommendations in compliance with company policies
• Maintain high levels of accuracy and attention to detail
• Participate in training and professional development sessions

Qualifications

• Professional telephone etiquette and strong communication skills
• Ability to convey complex information clearly and professionally
• Empathy and problem-solving skills to address client concerns
• Familiarity with banking products and financial transactions
• Ability to follow structured processes and work under supervision
• Team-oriented mindset with a focus on collaboration
• Proficiency in Microsoft Office (Excel, Word) and collaboration tools (e.g., Microsoft Teams)

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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