Call Center Representative

Delphi Technologies; Gulfport (MS); On-site; USD 17,000 - 22,000; Part time

Job summary

Island View Casino Resort is seeking a part-time Call Center Representative to deliver superior guest service by expediting calls and addressing inquiries according to the script. You will use multiple computer programs to retrieve reservation details and assist guests efficiently.

The role includes processing hotel reservations, transferring calls, and providing general information. Proficiency with Cisco Call Manager, Reservations System, and related equipment is required, with a flexible

Qualifications

• Must be able to use all equipment, including computer keyboard and call management tools.
• Cross training to achieve proficiency in PBX and Reservations System.
• Must follow departmental policies and work a flexible schedule.

Responsibilities

• Expedite all incoming calls in a timely and accurate manner.
• Respond to guest questions and handle guest requests per the script.
• Process online reservations for hotel rooms.
• Receive internal and external calls to answer questions and transfer calls.
• Access information via computer systems to process dinner reservations.

Skills

Customer service

Communication

Multitasking

Reservations system

Tools

Cisco Call Manager

PC software

Paging system

Two-way radios

Job description

TheCall Center Representativeis responsible for providing superior service to both the internal and external guests. In this role you will be responsible for expediting all incoming calls in a timely and accurate manner, respond to guest questions, as well as handling guest requests for services by followingthe prescribed script while handling the calls.

Utilizes several computer programs simultaneously to obtain all of the informationrequired to effectively service the guests.Processes online reservations for hotel roomsReceives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information.Utilizes computer systems to access information and effectively processdinner reservations using established departmental procedures.

*** IF YOU ARE HAVING TROUBLE LOGGING IN TO YOURISLANDVIEWCASINO.COMACCOUNT,PLEASE CONTACT TECHNICAL SUPPORT 1-888-772-9773.

Position Requirements

Must be able to use all equipment associated with the position, including but not limited to, computer keyboard, Cisco Call Manager software, paging system and two-way radios. Cross training to achieve proficiency in both PBX and Reservations System is required. Must adhere to all departmental and company policies and procedures and should be prepared to work a flexible schedule.

Full-Time/Part-Time Part-Time

Pay Rate 14.00

Position Call Center Representative

Location Island View Casino Resort

This position is currently accepting applications.