Call Center Representative

Island-View-Casino-Resort; Gulfport (MS); On-site; USD 17,000 - 19,000; Part time

Job summary

Island View Casino Resort in Mississippi seeks a part-time Call Center Representative to provide outstanding guest service, answer questions, and handle reservations.

You will work in a high-volume environment, follow scripts, use multiple software programs, and transfer calls as needed to ensure guest satisfaction.

Qualifications

• At least 1 year of experience in customer service or related field.
• Experience in high-volume call environments is a plus.

Responsibilities

• Provide superior customer service and handle guest inquiries.
• Follow prescribed scripts while handling calls.
• Process online reservations for hotel rooms and transfer calls as needed.
• Utilize multiple computer programs to obtain information and assist guests.

Skills

Customer service

Data entry

Call center

Job description

Provides superior customer service and has the resiliency to deal with difficult guests and also the ability to work harmoniously with coworkers, meets department standards regarding dialogue and customer courtesy,achieves proficiency in all queues as deemed necessary by management, follows the prescribed script while handling calls, utilizes several computer programs simultaneously to obtain information required to effectively service the guests, processes online reservations for hotel rooms, receives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information.

Position Requirements

• At least 1-year working in a high-volume call center, data entry, customer service or a related field required.

Full-Time/Part-Time Part-Time

Pay Rate

Position Call Center Representative

Location Island View Casino Resort

This position is currently accepting applications.