Call Center Operator - Full Time

Taleo; Reno (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Taleo in Reno, NV is seeking a Guest Services Associate to provide courteous guest interactions, manage reservations, and coordinate information across departments. You will respond to inquiries, process bookings, and assist guests with promotions and services.

The role requires strong communication, multitasking, and adaptability to busy periods, holidays, and weekend shifts. Fluency in Spanish is preferred but not mandatory, and 18+ age is required.

Qualifications

• Excellent verbal and written communication skills required.
• Ability to multitask between several software programs to properly handle room reservations and PBX requests.
• Capable of adapting to fluctuating business demand, which may result in a change of priority and focus between assigned tasks throughout shifts.
• Proactive and works well under pressure in a fast-paced environment.
• Outstanding coordination and organizational skills. High degree of accuracy and attention to detail.
• Ability to speak Spanish preferred but not required.
• Reading, writing, math, and complex task completion skills required.
• Must follow instructions, memorize, and solve problems.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

Responsibilities

• Answer incoming telephone calls courteously and connect/transfer to appropriate departments, guests, or other hotel/casino personnel.
• Maintain knowledge of all property services/features and local events/attractions to respond to guest inquiries.
• Relay information to guests regarding hours, events, amenities, directions.
• Book, quote, cancel, or modify room reservations.
• Redeem offers for hotel, casino, and event promotions.
• Answer guest inquiries via text and email with professional verbiage.
• Input service orders on behalf of guests or staff.
• Use multiple programs and applications to perform duties efficiently.
• Other duties as assigned within the scope of this position.

Skills

Verbal communication

Written communication

Multitasking

Software proficiency

Adaptability

Spanish preferred

Reading/writing/math skills

Following instructions

Memorization

Problem solving

Flexible shifts

18+ age

Education

Guest service experience (2 years)

Tools

PBX system

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming telephone calls courteously and connect/transfer to appropriate departments, guests, or other hotel/casino personnel.
• Maintain knowledge of all property services/features, as well as a familiarity of local events and attractions to accurately respond to guest inquiries.
• Relay information to guests regarding hours of operation, events, property amenities, directions etc.
• Book, quote, cancel, or otherwise modify room reservations at the request of guests.
• Redeem offers for hotel, casino, and event promotions.
• Answer questions and offer additional assistance to promote guest satisfaction.
• Respond to guest inquires via text message and email with professional verbiage and punctuation.
• Input service orders on behalf of guests or other departments/personnel on property.
• Utilize multiple programs and applications to execute job responsibilities in a timely and efficient manner.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

Excellent verbal and written communication skills required.

Ability to multitask between several software programs to properly handle room reservations and PBX requests.

Capable of adapting to fluctuating business demand, which may result in a change of priority and focus between assigned tasks throughout shifts.

• Proactive and works well under pressure in a fast-paced environment.
• Outstanding coordination and organizational skills. High degree of accuracy and attention to detail.
• Ability to speak Spanish preferred but not required.
• Ability of simple reading, writing, math, and complex task completion skills is required.
• Must have the following skills: following instructions, memorization, and problem solving.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

• Minimum 2 years’ guest service experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly sitting and occasionally walking over the duration of their shift.
• Must be able to lift/carry 10lbs or less occasionally.
• The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.