Call Center Representative

Bath Planet; Grand Rapids (MI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical benefits

Paid vacation

Paid sick time

Comprehensive training program

Career advancement opportunities

Team environment

Job summary

Home Pro of Grand Rapids in Grand Rapids, MI is seeking a Call Center Representative to contact homeowners, schedule free in-home consultations, and maintain accurate customer records. Strong communication and service skills are essential for success in this fast-paced role.

The position offers competitive hourly pay, benefits, and comprehensive training. You will handle inbound inquiries, deliver scripted presentations, and coordinate appointments for our sales team in a collaborative,

Qualifications

• Excellent customer service, communication, and interpersonal skills.
• Knowledge of sales and marketing principles and strategies.
• Previous experience in telemarketing, call center operations, customer service, sales, marketing, or promotions preferred.
• Strong computer skills and proficiency with relevant software applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Positive attitude and strong work ethic.
• Product training will be provided.

Responsibilities

• Deliver a scripted sales presentation to homeowners.
• Adapt the script to address the specific needs and interests of individual homeowners.
• Answer questions and overcome objections professionally and effectively.
• Collect homeowner information, including names, addresses, phone numbers, and other relevant details.
• Schedule and confirm appointments for free consultations.
• Enter appointment details and customer information accurately into the company's computer system.
• Maintain detailed records of customer interactions and lead activity.
• Coordinate appointments for sales representatives and canvassing teams.
• Conduct quality control follow-up calls.
• Answer inbound calls from prospective customers responding to advertisements.
• Follow up with homeowners regarding previous interactions.
• Update lead information and maintain reports as needed.

Skills

Customer service

Sales knowledge

Telemarketing

Call center

Computer skills

Multitasking

Positive attitude

Product training

Tools

CRM software

Job description

Call Center Representative

Location: Grand Rapids, MI
Pay: $18.00 - $25.00 per hour
Benefits: Medical Insurance, Paid Vacation, Paid Sick Time

About Us

Home Pro of Grand Rapids, MI is seeking a motivated Call Center Representative to join our growing team in the Grand Rapids, MI market and surrounding areas. This is an exciting opportunity to work for one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.

Position Summary

The Call Center Representative will be responsible for contacting homeowners, setting qualified appointments for free in-home consultations, maintaining accurate customer records, and responding to inbound inquiries. Strong customer service and communication skills are essential for success in this role.

Responsibilities

• Deliver a scripted sales presentation to homeowners.
• Adapt the script to address the specific needs and interests of individual homeowners.
• Answer questions and overcome objections professionally and effectively.
• Collect homeowner information, including names, addresses, phone numbers, and other relevant details.
• Schedule and confirm appointments for free consultations.
• Enter appointment details and customer information accurately into the company's computer system.
• Maintain detailed records of customer interactions and lead activity.
• Coordinate appointments for sales representatives and canvassing teams.
• Conduct quality control follow-up calls.
• Answer inbound calls from prospective customers responding to advertisements.
• Follow up with homeowners regarding previous interactions.
• Update lead information and maintain reports as needed.

Qualifications

• Excellent customer service, communication, and interpersonal skills.
• Knowledge of sales and marketing principles and strategies.
• Previous experience in telemarketing, call center operations, customer service, sales, marketing, or promotions preferred.
• Strong computer skills and proficiency with relevant software applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Positive attitude and strong work ethic.
• Product training will be provided.

What We Offer

• Competitive hourly pay: $18.00 - $25.00 per hour
• Medical benefits
• Paid vacation
• Paid sick time
• Comprehensive training program
• Career advancement opportunities
• Supportive and team-oriented work environment