Call Center Representative (onsite)

All Weather Seal of West Michigan Inc; Wyoming (MI); On-site; USD 21,000 - 69,000; Full time

Benefits offered by this job

Earn $15–$50/hour

Paid Training

Bonuses based on performance

Flexible schedules (FT & PT)

Evening and Weekend shifts

Career advancement

Team-oriented environment

Coaching and development

Benefits for full-time team members

40+ years in business

Job summary

All Weather Seal of West Michigan Inc is hiring motivated Call Center Representatives to join our outbound call center. You'll connect with homeowners who have expressed interest in our products and services, helping qualify leads and schedule appointments for the in-home sales team.

If you're outgoing, energetic, and enjoy helping people, we'd love to meet you!

Qualifications

• Excellent communication and listening skills.
• Positive attitude and strong work ethic.
• Comfortable speaking on the phone throughout the day.
• Experience in customer service or call center is a plus but not required.

Responsibilities

• Contact homeowners who have requested information about our services.
• Schedule appointments for free in-home consultations.
• Answer customer questions and provide excellent service.
• Build rapport and create positive customer experiences.
• Accurately document customer conversations in our CRM.
• Meet individual and team performance goals.
• Participate in ongoing training and coaching.
• Work collaboratively in a fast-paced call center environment.

Skills

Customer service

Phone communication

CRM documentation

Tools

CRM software

Job description

Description

All Weather Seal of West Michigan is hiring motivated Call Center Representatives to join our growing outbound call center. This is NOT a cold-calling position. You'll speak with homeowners who have already expressed interest in our products and services, helping qualify leads and schedule appointments for our in-home sales team.

If you're outgoing, energetic, and enjoy helping people, we'd love to meet you!

Why Join All Weather Seal?

• Earn $15–$50/hour (Hourly Base Pay + Uncapped Performance Bonuses)
• Paid Training – No experience required
• Performance-Based Bonuses with Unlimited Earning Potential
• Flexible Full-Time & Part-Time Schedules
• Evening and Weekend Shifts Available
• Career Advancement: Marketing, Customer Service, Recruiting, Sales, and Leadership
• Fun, Positive, Team-Oriented Work Environment
• Ongoing Coaching and Professional Development
• Employee Benefits Available for Full-Time Team Members
• Established Company with Over 40 Years of Success

What You'll Do

As a Call Center Representative, you'll help connect homeowners with our home improvement specialists by scheduling qualified appointments.

Responsibilities include:

• Contact homeowners who have previously requested information about our services
• Schedule appointments for free in-home consultations
• Answer customer questions and provide excellent service
• Build rapport and create positive customer experiences
• Accurately document customer conversations in our CRM
• Meet individual and team performance goals
• Participate in ongoing training and coaching
• Work collaboratively in a fast-paced call center environment

What We're Looking For

• Positive attitude and strong work ethic
• Excellent communication and listening skills
• Friendly, outgoing personality
• Customer service or call center experience is helpful but not required
• Comfortable speaking on the phone throughout the day
• Basic computer skills
• Coachable and eager to learn
• Reliable attendance
• Ability to work evening and/or weekend shifts

About All Weather Seal

For over 45 years, All Weather Seal of West Michigan has helped homeowners improve their homes with premium replacement windows, metal roofing, bathroom remodeling, and other energy-efficient home improvement solutions.

Our success is built on exceptional customer service, outstanding employees, and a commitment to helping our team members build rewarding, long-term careers.

Call Center Representative, Customer Service Representative, Appointment Setter, Appointment Scheduler, Outbound Call Center, Customer Support, Inside Sales, Telemarketing, Lead Generation, Customer Care Representative, Phone Representative, Contact Center Representative, Marketing Representative, Sales Support, Call Center Agent, Customer Experience Representative, Entry-Level Customer Service, Entry-Level Marketing, Administrative Assistant, Receptionist, Retail Associate, Brand Ambassador.