Call Center Agent

Luxury Bath Technologies; Tarpon Springs (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid training

Growth and advancement opportunities

Supportive team environment

Full-time opportunity

Job summary

Luxury Bath of Tampa Bay in Palm Harbor, FL is seeking a Call Center Representative to join our team. You will contact homeowners, book free in-home consultations, follow up on leads, and help deliver an exceptional customer experience.

The role requires strong customer service and communication skills, comfort talking with homeowners, and the ability to work in a fast-paced environment. Paid training and growth opportunities are offered.

Qualifications

• Customer service experience preferred.
• Strong communication and phone skills are required.
• Ability to follow scripts while adapting conversations.
• Experience with lead follow-up and appointment setting is a plus.
• Basic computer and data entry skills are needed.
• Reliable, organized, and goal-oriented in a fast-paced environment.

Responsibilities

• Contact homeowners by phone and schedule free in-home consultations.
• Follow company scripts while adapting conversations to customer needs.
• Answer questions and handle objections professionally.
• Enter and update customer information in the CRM.
• Confirm appointments for canvassers and sales representatives.
• Answer inbound calls generated from marketing campaigns.
• Follow up with prospective customers and maintain lead records.
• Perform quality control calls and data entry tasks.

Skills

Customer service

Communication skills

Phone skills

Lead follow-up

Data entry

Reliability

Fast-paced work

Homeowners interaction

Tools

CRM

Job description

Call Center Representative

Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour

Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this role, you will contact homeowners, set qualified appointments for our sales team, follow up on leads, and help deliver an excellent customer experience.

If you enjoy talking with people, have strong customer service skills, and want to work for one of the fastest-growing home improvement companies in the industry, we'd love to hear from you.

What You'll Do

• Contact homeowners by phone and schedule free in-home consultations
• Follow company scripts while adapting conversations to customer needs
• Answer questions and handle objections professionally
• Enter and update customer information in the CRM
• Confirm appointments for canvassers and sales representatives
• Answer inbound calls generated from marketing campaigns
• Follow up with prospective customers
• Maintain accurate lead and appointment records
• Perform quality control calls and data entry tasks

What We're Looking For

• Customer service or call center experience preferred
• Strong communication and phone skills
• Comfortable talking with homeowners throughout the day
• Sales, telemarketing, or appointment-setting experience is a plus
• Basic computer and data entry skills
• Reliable, organized, and goal-oriented
• Ability to work in a fast-paced environment

Compensation & Benefits

• $25.00 per hour
• Paid training
• Full-time opportunity
• Growth and advancement opportunities
• Supportive team environment