Call Center Agent

Luxury Bath; Tampa (FL); On-site; USD 2,893,000 - 3,995,000; Full time

Benefits offered by this job

Paid training

Growth and advancement opportunities

Supportive team environment

Full-time opportunity

Job summary

Luxury Bath of Tampa Bay is hiring a Call Center Representative in Palm Harbor, FL to contact homeowners, set qualified appointments for our sales team, follow up on leads, and ensure customer satisfaction.

Strong customer service skills and comfort talking with homeowners are required. This full-time role offers paid training, career growth, and a supportive team in a fast-paced environment.

Qualifications

• Experience in customer service or call center environments preferred.
• Strong communication and phone skills are essential.
• Comfortable talking with homeowners throughout the day.
• Sales, telemarketing, or appointment-setting experience is a plus.
• Basic computer and data entry skills required.
• Reliable, organized and goal-oriented candidate preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Contact homeowners by phone and schedule free in-home consultations.
• Follow company scripts while adapting conversations to customer needs.
• Answer questions and handle objections professionally.
• Enter and update customer information in the CRM.
• Confirm appointments for canvassers and sales representatives.
• Answer inbound calls generated from marketing campaigns.
• Follow up with prospective customers.
• Maintain accurate lead and appointment records.
• Perform quality control calls and data entry tasks.

Skills

Customer service

Call center experience

Phone skills

Homeowners communication

Sales experience

Data entry

Reliable

Organized

Fast-paced environment

Job description

Call Center Representative

$25.00 per hour

Palm Harbor, FL

Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this role, you will contact homeowners, set qualified appointments for our sales team, follow up on leads, and help deliver an excellent customer experience.

If you enjoy talking with people, have strong customer service skills, and want to work for one of the fastest-growing home improvement companies in the industry, we'd love to hear from you.

What You'll Do

• Contact homeowners by phone and schedule free in-home consultations
• Follow company scripts while adapting conversations to customer needs
• Answer questions and handle objections professionally
• Enter and update customer information in the CRM
• Confirm appointments for canvassers and sales representatives
• Answer inbound calls generated from marketing campaigns
• Follow up with prospective customers
• Maintain accurate lead and appointment records
• Perform quality control calls and data entry tasks

What We're Looking For

• Customer service or call center experience preferred
• Strong communication and phone skills
• Comfortable talking with homeowners throughout the day
• Sales, telemarketing, or appointment-setting experience is a plus
• Basic computer and data entry skills
• Reliable, organized, and goal-oriented
• Ability to work in a fast-paced environment

Compensation & Benefits

• $25.00 per hour
• Paid training
• Full-time opportunity
• Growth and advancement opportunities
• Supportive team environment