CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)

Lensa; Dallas (TX); On-site; Full time

Job summary

A leading career site is hiring Customer Service Representatives in Dallas, TX for both full-time and part-time roles. The position involves supporting inbound customer inquiries and providing technical assistance, with opportunities for advancement into roles like Supervisor and Trainer. Ideal candidates should have strong communication and organizational skills, with a focus on customer satisfaction.

Benefits

Paid Training

Health Coverage

Retirement Plans

PTO

Disability and Life Insurance

Fun Work Environment

Qualifications

• Must be 18+ years old.
• Experience with data entry and computer use.
• Fluent in English (reading and speaking).

Responsibilities

• Handle inbound/outbound contacts courteously and professionally.
• Resolve support issues and ensure excellent customer experiences.
• Maintain attendance and schedule adherence.

Skills

Customer-oriented

Communication

Organizational skills

Multi-tasking

Self-management

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Mass Markets, is seeking professionals in Dallas, TX. Apply via Lensa today!

Position Overview

CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector clients. You will handle inquiries, troubleshoot basic technical issues, assist callers with products, and professionally represent recognizable brands.

This role offers various project openings with flexible schedules. It’s a great opportunity to start your career with industry-leading training and advancement paths including Supervisor, Trainer, Talent Acquisition, and Operations Management.

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position involves customer service, technical support, and sales interactions. You will resolve support issues, sell products/services, and ensure excellent customer experiences. Candidates should be confident, engaged, team-oriented, and positive.

Essential Duties

• Handle inbound/outbound contacts courteously and professionally
• Listen, understand, and resolve customer issues
• Use systems to manage accounts and document claims
• Follow scripts, policies, and procedures
• Use knowledge base and training to answer questions
• Protect confidential and personal information
• Escalate issues appropriately
• Aim for first call resolution
• Attend training and stay updated on systems and processes
• Maintain attendance and schedule adherence

Candidate Qualifications

ARE YOU A GOOD FIT?

Build relationships and turn training into customer wins. We seek positive, driven, and confident applicants. Ideal candidates are motivated, energetic, and dedicated.

Required

• Must be 18+ years old
• High school diploma or equivalent
• Experience with data entry and computer use
• Fluent in English (reading and speaking)
• High-speed internet (20Mbps+)
• Good organizational and communication skills
• Typing speed of 20+ WPM
• Availability for scheduled shifts during operational hours
• Basic knowledge of Microsoft Office
• Reliability and punctuality
• Ability to troubleshoot and follow up on issues
• Customer-oriented (empathetic, responsive, patient)
• Multi-tasking and self-management skills
• Team-oriented and adaptable to fast-paced environments
• Strong interpersonal skills

Preferred (Not Required)

• 1+ year in customer support or related roles
• Experience with government or federal work

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

Starting pay ranges from $13.10 to $17.25/hr plus bonuses. We offer benefits including PTO, health coverage, retirement plans, disability and life insurance, career growth, paid training, and a fun work environment.

Physical Requirements

This role is primarily sedentary, involving sitting/standing for long periods, operating a computer and phone, and occasionally moving or lifting objects up to 40 pounds.

Conditions of Employment

• Authorized to work in the country
• Willing to undergo background checks, drug screening, and security investigations

Equal Opportunity

We embrace diversity and are committed to providing a discrimination-free workplace. All employment decisions are based on merit and qualifications.

About MCI

MCI provides business process outsourcing, contact center services, IT services, and more. Recognized as a fast-growing company, MCI employs over 10,000 professionals across multiple locations, serving diverse clients with innovative solutions.

This description provides a general overview and is not exhaustive. Duties and responsibilities may change. Employment is at-will, and the employer may revise this description at any time.