Call Center Representative

EYECARE SERVICES PARTNERS MANAGEMENT, LLC; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive medical, dental and optical coverage

401K and disability benefits

Paid holidays and generous paid time off

Paid parking where applicable

Job summary

EYECARE SERVICES PARTNERS MANAGEMENT, LLC is looking for a full-time Call Center Representative to join their team in Dallas, Texas. The role involves handling inbound and outbound calls, resolving customer inquiries, and ensuring high-quality service. Ideal candidates should have strong communication skills and a passion for customer satisfaction.

The company offers a supportive environment, flexible work hours, and a comprehensive benefits package, including medical, dental, and generous paid time off. This position provides clear opportunities for career advancement.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Previous experience in customer service or call center roles is preferred.
• Knowledge of medical and vision insurance preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Adaptability and a willingness to learn and grow.

Responsibilities

• Answer incoming calls professionally and courteously.
• Listen actively to patients' concerns and provide solutions.
• Maintain a comprehensive understanding of products and services.
• Document all patient interactions accurately in the CRM.
• Follow established call center protocols.
• Collaborate with colleagues to ensure a supportive environment.
• Participate in training sessions for continuous improvement.

Skills

Verbal communication

Problem-solving

Customer service

Adaptability

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

EyeCare Services Partners is searching for a skilled, full‑time Call Center Representative. Great work hours, no late evenings, no major holidays, a robust benefits package, a team‑oriented working environment where you are seen, heard and respected as well as clear, attainable career ladder opportunities.

The Call Center Representative will play a pivotal role in ensuring our patients receive top‑notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem‑solving skills and a passion for customer satisfaction.

EyeCare Services Partners (ESP) is creating the nation’s leading eye care services company in both quality and scale by consolidating ophthalmologic and optometric practices and ambulatory surgery centers that are locally dominant and clinically differentiated. ESP selects best‑in‑class ophthalmic and optometric practices that are focused on essential eye health issues. Our practice groups excel in the utilization of advanced technology and processes to provide safe and optimal outcomes for our practices. ESP and our associated practices represent a community of dedicated leaders, compassionate providers and surgeons, plus highly skilled clinical teams supporting communities and their eye‑care needs.

All of us at EyeCare Services Partners are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

Responsibilities

• Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information
• Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately
• Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients
• Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date
• Follow established call center protocols and procedures to maintain the highest quality standards in patient care
• Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment
• Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance

Qualifications

• High school diploma or equivalent; additional education is a plus
• Previous experience in customer service or call center roles is preferred but not required
• Knowledge of medical and vision insurance preferred
• Excellent verbal and written communication skills
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Adaptability and a willingness to learn and grow within the organization
• Experience with EMR/EHR and EPM, NextGen is preferred but not required

In Turn We Will Offer

• Benefits to full‑time team members that include comprehensive medical, dental and optical coverage, 401K and short‑ and long‑term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team‑oriented working environment where you are heard and respected
• Clear career ladder opportunities