Call Center Representative

Compunnel Inc.; Columbus (OH); On-site; USD 21,787 - 31,030; Full time

Job summary

A customer service provider is seeking a Service Desk Agent in Columbus, OH. The role requires providing first-class support by resolving customer inquiries over the phone and utilizing technology effectively. Candidates should have excellent communication skills and be self-motivated, able to work variable shifts. This full-time position offers an hourly rate of $19.17 without benefits.

Qualifications

• Must demonstrate strong customer service skills over the phone.
• Willing to work variable shifts, including evenings and weekends.

Responsibilities

• Provide phone support and listen to customer needs.
• Resolve conflicts and document issues accurately.
• Support client needs with professionalism.

Skills

Excellent communication skills

Self-motivated

Ability to work in high pressure

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from Compunnel Inc.

Candidates from Columbus OH only! with Call center / inbound call handling experience

Job Id: MOR2JP00015970

Job Title: Customer Service

Location: 4343 Easton Commons, Columbus, OH, USA, 43219

Duration: 12 Months

Pay Rate: $19.17/hr on W2 (no benefits)

The Service Desk Agent is the first point of contact for the users who call our Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.

Responsibilities

• Demonstrate strong customer service skills to provide phone support including:
  • Listening to the customer to gain an accurate understanding of the situation
  • Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Resolving conflict
• Under general oversight, provides after hours and weekend support as needed.
• An understanding of technology and the ability to apply that knowledge to support all existing systems.
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person.

Qualifications

• Excellent communication skills required.
• Self-motivated and ability to work on own initiative in a high pressure environment.
• Willing to work variable shifts including evenings, weekends and public holidays.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

Banking

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