Call Center Representative

Great Day Improvements, LLC; Cincinnati (OH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k)

Flex spending account

Competitive compensation

Job summary

Champion Window in Cincinnati, OH seeks a Call Center Representative to ensure accurate appointment data, monitor call quality, and pilot new programs. This role focuses on delivering excellent customer service and reliable scheduling across multiple shifts.

Shifts include first/mid 9:00 am–5:30/10:00 am–6:30, and second 12:30 pm–9:00 pm, with pay rates of $16.25–$16.75 per hour. Strong communication and CRM skills are a plus for success in this position.

Qualifications

• 1-3 years’ experience in a call center / customer care environment.
• Excellent customer service, written and verbal.
• Excellent typing and grammar skills.
• Process focused with structure and consistency.
• Great attention to detail and strong project management.
• Ability to work in a team and autonomously.
• Able to manage several projects simultaneously.
• Appointments Plus/CRM knowledge a plus.

Responsibilities

• Call quality assurance: listen to calls and verify data against appointments.
• Pilot new programs before external rollout.
• Inbound and outbound calls for appointment setting and service requests.
• Prepare and publish weekly training and program accuracy reports.
• Other duties as assigned.

Skills

Call center

Customer service

Typing

Grammar

Process oriented

Attention to detail

Project management

Teamwork

CRM knowledge

Appointments Plus/CRM

Tools

Appointments Plus/CRM

Job description

Overview

Champion Window - Call Center Representative

If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.

Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.

First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hourSecond shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour

Responsibilities

• Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
• Internal piloting of new programs before executed out to the external call center
• Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
• Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
• Other duties as assigned

Qualifications

• 1-3 years’ experience working in a call center / customer care environment
• Excellent customer service both written and verbal
• Excellent typing and grammar skills
• Process focused - structure and consistency is key
• Great attention to detail and strong project management skills
• The ability to successfully work as part of a team and autonomously
• Ability to manage several different projects simultaneously
• Appointments Plus/CRM knowledge a plus

Champion Window is an Equal Employment Opportunity Employer

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.