Call Center Agent

Foxfruit; Columbus (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training in customer service

Career development opportunities

Collaborative team environment

Supportive management

Competitve compensation based on role

Job summary

Fox Fruit is seeking a motivated Call Center Agent to assist customers by phone and share information about products and services. The role suits someone with strong communication skills who enjoys helping people and contributing to team goals.

Responsibilities include handling calls, responding to inquiries, and documenting interactions while maintaining accuracy. A friendly, patient demeanor and problem-solving ability are essential to succeed in this role at Fox Fruit.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and professional phone manner.
• Strong problem-solving and interpersonal abilities.
• Ability to stay organized while managing multiple inquiries.
• Comfortable working in a goal-oriented environment.
• Previous call center experience is beneficial but not required.

Responsibilities

• Handle incoming and outgoing customer calls.
• Respond to customer inquiries in a courteous and professional manner.
• Provide accurate information about products, services, and promotions.
• Identify customer needs and recommend appropriate solutions.
• Document relevant call information and maintain accurate records.
• Escalate complex concerns to the appropriate team members.
• Work toward individual and team service performance goals.

Skills

Verbal communication

Active listening

Phone etiquette

Problem solving

Multi-tasking

Team oriented

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

About the Role

We are looking for a motivated and professional Call Center Agent to assist customers over the phone and provide helpful information about products and services. This role is ideal for someone with strong communication skills who enjoys helping people and working toward team goals.

Responsibilities

• Handle incoming and outgoing customer calls.
• Respond to customer inquiries in a courteous and professional manner.
• Provide accurate information about products, services, and promotions.
• Identify customer needs and recommend appropriate solutions.
• Document relevant call information and maintain accurate records.
• Escalate complex concerns to the appropriate team members.
• Work toward individual and team service performance goals.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and professional phone manner.
• Strong problem-solving and interpersonal abilities.
• Ability to stay organized while managing multiple inquiries.
• Comfortable working in a goal-oriented environment.
• Previous call center experience is beneficial but not required.

What We Offer

• Training in customer service and call handling.
• Opportunities to strengthen communication and problem-solving skills.
• Supportive and collaborative team environment.
• Professional development and career advancement opportunities.
• Compensation based on the position and experience.